Webhooks
Error message | Likely meaning (TL;DR) | Recommended next steps |
|---|---|---|
Error with create callback | Confirm the webhook or callback URL is correct and publicly reachable. Make sure the account used has permission to create webhooks. Reconnect the integration and try again. | |
Error with close callback | Xyte tried to send the close incident webhook/callback, but the external endpoint failed or did not respond successfully. | Confirm the close incident URL is correct and publicly reachable. Check that the target system accepts the close callback payload. Reconnect the integration and try again. |
Error using Create URL : hostname "abcd.com" does not match the server certificate | The webhook URL does not match the security certificate. Contact support. | |
Webhook URL is not updated |
Updated 4 days ago