Webhooks
| Error message | Likely meaning (TL;DR) | Recommended next steps |
|---|---|---|
| Error with create callback | Confirm the webhook or callback URL is correct and publicly reachable. Make sure the account used has permission to create webhooks. Reconnect the integration and try again. | |
| Error with create callback: Site Disabled | The service hosting the webhook URL responded that the target site or account is disabled — for example a suspended or expired account, a deactivated app, or hosting that was shut down — so the webhook could not be created. | Check that the platform hosting the webhook endpoint is active and the account/site is not suspended. Once it is restored (or with a new endpoint URL), update the webhook URL in the integration settings and reconnect the integration. |
| Error with close callback | Xyte tried to send the close incident webhook/callback, but the external endpoint failed or did not respond successfully. | Confirm the close incident URL is correct and publicly reachable. Check that the target system accepts the close callback payload. Reconnect the integration and try again. |
| Error using Create URL : hostname "abcd.com" does not match the server certificate | The webhook URL does not match the security certificate. Contact support. | |
| Webhook URL is not updated |
Updated 7 days ago
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