WebHooks Troubleshooting Knowledge Base

Error message	Likely meaning (TL;DR)	Recommended next steps
Error with create callback		Confirm the webhook or callback URL is correct and publicly reachable.Make sure the account used has permission to create webhooks.Reconnect the integration and try again.
Error with close callback	Xyte tried to send the close incident webhook/callback, but the external endpoint failed or did not respond successfully.	Confirm the close incident URL is correct and publicly reachable. Check that the target system accepts the close callback payload. Reconnect the integration and try again.
Error using Create URL : hostname "abcd.com" does not match the server certificate		The webhook URL does not match the security certificate. Contact support.
Webhook URL is not updated