LogiTech Sync
| Error message | Likely meaning (TL;DR) | Recommended next steps |
|---|---|---|
| Unable to authenticate with Logitech Sync | Logitech Sync rejected the connection because the saved credentials/token are missing, expired, or no longer authorized. | Reconnect/reauthorize the Logitech Sync integration (verify the correct tenant URL and account permissions) and retry. |
| The number of Claimed devices in Xyte is less than the number of devices in sync portal | ||
| "code":"ADDON_NOT_ENABLED", "statusCode":403, "message":"Forbidden" | The Logitech Sync API/add-on is not enabled for this tenant/account, or the tenant license does not include API access. | Ask the customer’s Logitech Sync admin to enable the Sync Cloud API/add-on and confirm the tenant has a supported license. Then retry the integration. If it still fails, contact Logitech support with the requestId. |
Updated 13 days ago
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