LogiTech Sync Troubleshooting Knowledge Base

Error message	Likely meaning (TL;DR)	Recommended next steps
Unable to authenticate with Logitech Sync	Logitech Sync rejected the connection because the saved credentials/token are missing, expired, or no longer authorized.	Reconnect/reauthorize the Logitech Sync integration (verify the correct tenant URL and account permissions) and retry.
PEM_read_bio_X509: no start line	The connector received an invalid or incorrectly formatted X.509 certificate. The certificate may be missing the `-----BEGIN CERTIFICATE-----` header, be empty or truncated, or a non-PEM file/value was provided.	Verify the certificate value/file used by the Logitech Sync integration. Make sure it is a valid PEM-formatted certificate, including the `BEGIN CERTIFICATE` and `END CERTIFICATE` lines. If stored in an environment/config field, check that line breaks are preserved. Then reconnect/retry the integration.
The number of Claimed devices in Xyte is less than the number of devices in sync portal
"code":"ADDON_NOT_ENABLED", "statusCode":403, "message":"Forbidden"	The Logitech Sync API/add-on is not enabled for this tenant/account, or the tenant license does not include API access.	Ask the customer’s Logitech Sync admin to enable the Sync Cloud API/add-on and confirm the tenant has a supported license. Then retry the integration. If it still fails, contact Logitech support with the requestId.

Need to review or update the connector configuration?