Users & Groups
Scenario/Error message | Likely meaning (TL;DR) | Recommended next steps |
|---|---|---|
I can no longer login through the portal. I've tried a successful password reset, but it still will not take my creds | In the Connect+ ecosystem, a user account can be associated with only one tenant, and if your user was previously added to a different tenant before being converted to Connect+, it may cause this login issue. | If you suspect this is the case, please contact support so we can verify the tenant association and correct it. |
I am no longer able to login. There is a pop up that says "Failed to Sign In Descope uid User already registered". | In the Connect+ ecosystem, a user account can be associated with only one tenant, and if your user was previously added to a different tenant before being converted to Connect+, it may cause this login issue. | If you suspect this is the case, please contact support so we can verify the tenant association and correct it. |
How do I set up a group to have access to manage reports and notifications? | Only users that belongs to the administrators group can access tenant level settings.you can create another group but if you want that the user in that group will have access to settings they must be added to the administrators group as well (users can be in more than one group). | |
I cant see the "setting" on screen I have an admin access | Admin settings on space.room level is not the same as administrator tenant | Contact your tenant admin |
I'm having trouble signing into my xyte.io dashboard. I did activate my account to be upgraded. When I try to sign in I get the message "Descope uid User already registered". What do I need to do to fix this? | This error usually means that there are multiple tenants with the same email address | Please contact support |
No, it's not working yet. I tried a password reset and I'm not receiving an email either. | please contact support, as your user needs to be recreated. | |
My understanding is we require unique email address for partner portal (but we support Gmail aliases). But can we have the same email address shared between 1 Partner portal and Tenant account ? | Yes, partner portal account can be used on Connect+ End Customer portals. Can be same account | |
I am writing to let you know that for some reason my account that I am using right now is not working when I enter the correct username and password. Could you please help fix that | Need to check if this user is trying to log in into private or Connect+ clud | |
I can access the Dev portal but can't change recover/change my password to a site, "Failed to verify token": | Please contact support | |
Failed to verify token | The password reset token could not be validated, usually because it is invalid, expired, already used, or being checked in the wrong domain/auth flow. | Generate a new password reset link and make sure it is opened through the correct domain/auth flow |
Updated 5 days ago