Users & Groups
Browse troubleshooting guides for login issues, users, groups, tenant access, and invitations.
Scenario/Error message | Likely meaning (TL;DR) | Recommended next steps |
|---|---|---|
No, it's not working yet. I tried a password reset and I'm not receiving an email either. | please contact support, as your user needs to be recreated. | |
My understanding is we require unique email address for partner portal (but we support Gmail aliases). But can we have the same email address shared between 1 Partner portal and Tenant account ? | Yes, partner portal account can be used on Connect+ End Customer portals. Can be same account | |
Failed to verify token | The password reset token could not be validated, usually because it is invalid, expired, already used, or being checked in the wrong domain/auth flow. | Generate a new password reset link and make sure it is opened through the correct domain/auth flow |
New user invitation link expired | The invitation link is valid for 14 days only. After that, the user can no longer use it to complete setup. | Re-send the invitation so the user receives a new link, and let them know the new invite will also expire after 14 days. |
Is there a limit to amount of users that can be added to an Organization |
Updated 14 days ago