Cloud2Cloud devices general information
Review Cloud2Cloud device behavior, including device name sync and deeplink support.
Review Cloud2Cloud device behavior, including device name sync and deeplink support.
Device name sync
Users can sync device names from third-party clouds. When enabled, the third-party cloud becomes the source of truth for device names.
When device name sync is enabled:
- Device names are updated from the connected third-party cloud.
- Xyte disables the rename option for devices managed by those connectors.
- Device name changes should be made in the third-party cloud, then synced back to Xyte.
Example: device names synced from a third-party cloud
Editing connector-synced device fields
Fields such as IP address, serial number, MAC address, and firmware version are populated from the cloud connector, and they remain editable in the portal. (The device name is the exception when name sync is enabled — see Device name sync above.)
On each sync, the connector compares the value it receives from the cloud against the value it last sent, and updates Xyte only when that cloud value has changed. In practice, a value you enter manually stays in place while the cloud keeps reporting the same value, and is refreshed to the cloud value whenever the cloud reports a different one.
| Field | On the next sync |
|---|---|
| IP address | Refreshed only if the cloud reports a different IP; otherwise your value stays. |
| MAC address | Kept as set after onboarding — the connector does not re-send it. |
| Serial number | Refreshed when the cloud reports a different serial. |
| Firmware and other synced details | Refreshed when the cloud value changes. |
The IP/hostname shown for a Cloud2Cloud device is informational: a cloud connector communicates with the cloud service rather than the device directly, so a C2C device's online status reflects what the connector reports. (For Connect+ Edge devices, network details are used for connectivity and should be kept accurate.)
Deeplink support
Some cloud connectors support deeplinks from Xyte to the device page in the connected third-party cloud. A deeplink is a direct link that opens the matching device record in the provider's cloud portal, so users can move from the device in Xyte to the same device in the source system.
Deeplink support is available for these connectors:
- AppSpace
- Crestron XiO
- Domotz
- Logitech Sync
- Neat Pulse
- Poly Lens
- QSC Reflect
- Zoom
When a connector supports deeplinks, users can open the device in Xyte and follow the deeplink to view or manage the device in the connected cloud.
For example:
Updated 7 days ago