Devices

Scenario/Error message	Likely meaning (TL;DR)	Recommended next steps
I tried to claim the devices that were installed in our new building but is shows already claimed how do i find out who claimed them and how to get them released	his message means the device is already claimed by a different organization. Please contact the device manufacturer’s support team. Note: In many cases, the device manufacturer’s support team sends a notification about the claim status - please ask your tenant admin to check their inbox (and spam/junk folder) for any related emails.	Note: In many cases, the device manufacturer’s support team sends a notification about the claim status - please ask your tenant admin to check their inbox (and spam/junk folder) for any related emails.
Can I move a child device from one parent device to another parent device? Like I move a device from space to space.		No, moving a device from one space to another only changes its location in the tenant tree. Logically, the device will remain under the same parent it was originally registered with. If you need to change the parent device, you have two options: delete the device, then register and claim it again with a different parent_id For Partner users only (OEM): use the Update Device API and update the parent_id: https://dev.xyte.io/reference/update-device By the way, could you share the use case for changing the parent device?

Scenario/Error message

Likely meaning (TL;DR)

Recommended next steps

I tried to claim the devices that were installed in our new building but is shows already claimed how do i find out who claimed them and how to get them released

his message means the device is already claimed by a different organization. Please contact the device manufacturer’s support team.

Note: In many cases, the device manufacturer’s support team sends a notification about the claim status - please ask your tenant admin to check their inbox (and spam/junk folder) for any related emails.

Can I move a child device from one parent device to another parent device? Like I move a device from space to space.

No, moving a device from one space to another only changes its location in the tenant tree.

Logically, the device will remain under the same parent it was originally registered with.

If you need to change the parent device, you have two options:

delete the device, then register and claim it again with a different parent_id

For Partner users only (OEM):
use the Update Device API and update the parent_id: https://dev.xyte.io/reference/update-device

By the way, could you share the use case for changing the parent device?

Updated about 14 hours ago

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