Device Claiming


Scenario/Error message

Likely meaning (TL;DR)

Recommended next steps

I tried to claim the devices that were installed in our new building but is shows already claimed how do i find out who claimed them and how to get them released

his message means the device is already claimed by a different organization. Please contact the device manufacturer’s support team.

Note: In many cases, the device manufacturer’s support team sends a notification about the claim status - please ask your tenant admin to check their inbox (and spam/junk folder) for any related emails.

Note: In many cases, the device manufacturer’s support team sends a notification about the claim status - please ask your tenant admin to check their inbox (and spam/junk folder) for any related emails.


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