Overview

Devices that already run on a manufacturer's cloud can be managed en masse through Xyte's Cloud‑to‑Cloud Connectors.

Connect a cloud platform

1. Choose the connector

Go to Connections → Cloud Connectors and click Add connector to open the catalogue, then pick the platform your devices already run on — Zoom Rooms, Cisco Control Hub, Crestron XiO Cloud, Biamp Workplace, BrightSign, AppSpace, Domotz, Logitech Sync, Neat Pulse, Poly Lens, Reflect, Sony, Yealink, and more.

2. Bind it to a customer and space

Choose the Customer and Space the connector binds to and how device names are managed, then click Add connector.

• Each connector is tied to a single Customer — its devices are only available inside that Customer, and movement between Customers isn't allowed.
• The selected Space is where imported devices land. For some connectors (e.g. Zoom Rooms) it also determines how the cloud's own space tree is imported beneath it.
• Device name management — keep names Manual (rename freely in Xyte) or cloud‑managed (names sync from the platform; renaming in Xyte is disabled).

3. Authorize

Once added, the connector appears with an Unauthenticated status and two actions — Authorize and Share link.

• Click Authorize to connect the cloud yourself. What you enter depends on the platform — for example, Neat Pulse asks for an API key and Organization ID (the page includes instructions for finding them); OAuth‑based platforms (e.g. Zoom, Cisco) open a sign‑in/consent screen instead.

• Or click Share link to send the setup link (with a passcode) to the customer's IT team, so they can authorize on their side. The authentication page is separate from your tenant, so it can be shared safely — without exposing your tenant or requiring you to hold the cloud's admin credentials.

4. After setup

The connector now appears in Cloud Connectors with its status, and devices import automatically — within a few minutes, or up to ~30 minutes for very large tenants (spaces import too, where the platform provides them).

Connector statuses: