Google Chat

Send Xyte incident notifications to a Google Chat space. Setup is a short three-stage wizard — Connect → Channel → Enable.

What you'll need

• The email of the user who will add the Xyte bot to the Google Chat room (the "subscriber").

Step 1 — Connect

1. Go to Connections → Integrations (or Settings → Integrations → Messaging Platforms) and choose Google Chat.
2. On the Connect stage, enter the Subscriber Email — the email of the user that will add the Xyte bot to the chat room.
3. Click Update, then Next.

Step 2 — Channel

Choose the Google Chat room that should receive notifications, then click Next. The Xyte bot must be added to that room by the subscriber.

Step 3 — Enable

Turn the integration on. Once enabled, Xyte incident notifications post to the selected Google Chat room.

To control which incidents each space sends, use that space's Routing settings.

Having trouble with the Google Chat integration? See the Google Chat troubleshooting guide.