App Space

Error message	Likely meaning (TL;DR)	Recommended next steps
UI Error: Unable to authenticate against AppSpace. Raw Error: "Code":"InternalServerError","Message":"An unexpected error occurred. Please contact support if the problem persists.","Exception":null	This indicates that the AppSpace integration hit an unexpected server-side error in AppSpace	Enable the connector, and if the issue persists, please contact [email protected] .
Failed to open TCP connection to api.cloud.appspace.com:443 (getaddrinfo: No address associated with hostname)	This indicates a DNS resolution failure. The system could not resolve api.cloud.appspace.com to an IP address, so the HTTPS connection could not even begin.	First, try to Enable the connector again by clicking the ellipsis in the connector settings page and selecting Enable. If the issue persists, verify that the hostname is correct and check DNS resolution from the exact environment where the integration is running. If needed, test with nslookup or dig. If the issue still persists, please contact [email protected]
error: ("message": "An error has occurred while trying to process the request.", "code": "InternalServerError")	their backend failed while processing the request	First, try to Enable the connector again by clicking the ellipsis in the connector settings page and selecting Enable If the same error appears again, it seems to be an Appspace backend-side error. In that case, please retry once more, verify the endpoint/payload/auth if relevant, and if it still fails, share the transactionId and timestamp with Appspace so they can investigate on their side

Error message

Likely meaning (TL;DR)

Recommended next steps

UI Error: Unable to authenticate against AppSpace.

Raw Error: "Code":"InternalServerError","Message":"An unexpected error occurred. Please contact support if the problem persists.","Exception":null

This indicates that the AppSpace integration hit an unexpected server-side error in AppSpace

Enable the connector, and if the issue persists, please contact [email protected] .

Failed to open TCP connection to api.cloud.appspace.com:443 (getaddrinfo: No address associated with hostname)

This indicates a DNS resolution failure. The system could not resolve api.cloud.appspace.com to an IP address, so the HTTPS connection could not even begin.

First, try to Enable the connector again by clicking the ellipsis in the connector settings page and selecting Enable. If the issue persists, verify that the hostname is correct and check DNS resolution from the exact environment where the integration is running. If needed, test with nslookup or dig. If the issue still persists, please contact [email protected]

error: ("message": "An error has occurred while trying to process the request.", "code": "InternalServerError")

their backend failed while processing the request

First, try to Enable the connector again by clicking the ellipsis in the connector settings page and selecting Enable
If the same error appears again, it seems to be an Appspace backend-side error. In that case, please retry once more, verify the endpoint/payload/auth if relevant, and if it still fails, share the transactionId and timestamp with Appspace so they can investigate on their side