Device statuses

A device has one of three statuses:

• Unregistered — the device has never connected and hasn't registered with the central server.
• Registered — the device has registered with the server but hasn't been claimed yet.
• Claimed — the device has been claimed by a customer and assigned to a space.

Claiming a device assigns it to a space in your company. A device can be claimed by only one organization and lives in a single space. Once claimed, you can monitor it, send commands, change its configuration and more.

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Moving a device between spaces is fine. Moving it to a different customer requires deleting its full history and re-claiming it.

Steps to claim a device

1. Open the Spaces tree in the left menu and select the space that will own the device (or open that space's Dashboard).
2. Click Add device.
3. If your account has more than one vendor, choose the vendor who supplied the device. If a vendor is missing, click Explore brands to add more.
4. Select the model.
5. Provide the identifiers the model requires — a serial number and MAC address, or the Device Cloud ID. This is mandatory; it identifies the specific device (see Device identifiers below).
6. Give the device a recognisable name — it can be descriptive, like "Screen on auditorium wall".
7. Click Add device.

The device appears under the space; open it to see its details and performance. See Devices for more.

Device identifiers

Claiming requires you to prove you own the device, so each manufacturer defines which identifiers to provide and the claim dialog requests the right fields. Depending on the manufacturer, the values may appear:

1. On the original device packaging.
2. Printed on the device (front or back).
3. In the device's own interface (for example, a cloud-monitoring menu).
4. In an email from the reseller/manufacturer after purchase.

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Can't find the requested information during claiming? Contact the manufacturer's support.