Overview

Choose the Integration you want to configure, then open its page for setup details and requirements.

Integrations are used to notify relevant users or channels about incidents, such as a device going offline.

Outside of direct email, all other notification methods require administrator credentials.

Configure the beta Connect Wise integration for automatic ticket creation and resolution.

Configure the ConnectWise integration for automatic incident ticket creation.

Add email recipients for incident notifications.

Review Fresh Service integration details.

Configure Google Chat recipients and channel delivery.

Connect incident notifications to Microsoft Teams using the Workflows app.

Configure the legacy Microsoft Teams webhook-based setup.

Configure the beta Service Now integration and verify ticket creation in your instance.

Configure Slack administrator access, workspace details, and channel recipients.

Configure WebEx Teams webhook delivery.

Set up automated webhook events for incident create, update, and close actions.