Overview

Integrations are for the purposes of notifying relevant users/channels of incidents (e.g. device offline)

Typically, an overarching support will be at the top level with more granular recipients (either distribution or individual per use case) receiving notifications at a smaller scale (customer/region/location/room/space/etc.)

Outside of direct ‘Email’ - All other notification require administrator credentials.

Messaging

Email

• Any email may be input as a recipient

Google Chat

• Email for Google chat admin
• Channel - where messages will be directed

Microsoft Teams

• Requires a Webhook URL
  • Microsoft: Create Incoming Webhooks Guide
  • Sample MS Teams Webhook:
    https://company.webhook.office.com/webhookb2/bff02668-5e89-4415-8657-af1ee009d8e4@29e10739-a8a2-4f2a-ab4c-7f2fa36e05e3/IncomingWebhook/f1a7bBc3d2189e4f7a1d23c6ed1bb9ff/8f4319d2-7c4a-6e8d-9f6e-0a521d7b42c3/7Ac4XtYuNp92qLrWG3zHp56D78mT9sQb9_5dLkE1vBqKj

Slack

• Requires company Slack Administrator access
• Workplace’s Slack URL
  • E.g. company-workspace.slack.com
• Slack Channel as a recipient

WebEx Teams

• Requires a Webhook URL
  • Cisco: Incoming Webhooks

Ticketing Systems

• Jira
• Service Now
• Fresh Service
• ConnectWise

Webhooks

Setup automated Webhooks to any 3rd party platform to trigger when Incidents are created, updated or closed.

Email