Customers

The Customers page — Operations → Customers in the left menu — is your organization-level home screen. It gives you a bird's-eye view of every customer you manage and the health of their rooms, connections and devices.

Health at a glance

Four rollups sit at the top of the page:

• Global rooms health — the overall percentage of healthy rooms, broken down into Error, Warning, Unknown, Maintenance and Empty.
• Global VIP rooms health — the same breakdown, limited to the rooms you've flagged as VIP.
• Connections health — the live status of your Cloud Connectors, Edges and Integrations, with error counts.
• Active incidents — the total number of open incidents, split into Critical, High and Moderate.

Per-customer cards

Below the rollups, each customer appears as a card showing its room count, percentage healthy, and any VIP room errors. The Insights & Actions panel on the right summarises what needs attention and suggests next steps.

Navigating spaces

To drill into a specific location, open it from the Spaces tree in the left menu. Every space has its own dashboard with its own devices, incidents and files.