Slack
Send Xyte incident notifications straight to a Slack channel. Setup is a short three-stage wizard — Connect → Channel → Enable — followed by optional per-space routing.
Requirements
- Company Slack Administrator access (needed to authorize the Xyte app).
- Your workspace's Slack URL (for example,
company-workspace.slack.com). - A public Slack channel to receive notifications (for example,
tech_support).
Open the Slack integration
Go to Settings → Integrations to open the Outbound integrations catalog. Under Messaging, click the Slack card.
This opens the Slack settings page on the Messaging Platforms tab, where setup runs as a three-stage wizard: Connect → Channel → Enable.
Step 1 — Connect
On the Connect stage, click Add to Slack.
Slack opens an authorization screen. Select your Workspace, review the permissions the Xyte app requests, and click Allow.
You're returned to Xyte and the wizard advances to the Channel stage.
Step 2 — Channel
Open the Default Channel (Public channels) dropdown and choose the channel that should receive notifications (for example, tech_support). Then click Next.
Only public channels are listed. To post to a private channel, invite the Xyte app to that channel in Slack first.
Step 3 — Enable
On the Enable stage the integration starts as Disabled. Click Activate.
The status changes to Active and a confirmation message appears. To turn the integration off later, click Disable on this same stage.
Routing notifications (per space)
Each space's Routing settings control where that space's notifications are sent.
- Inherit events from parent — when enabled, the space uses its parent space's routing, and the recipient cards are read-only.
- For each recipient (Email, Slack), use the Off / On switch to enable it. Turn Inherit settings off to override the inherited configuration, then choose the Channel and click Update.
When Inherit events from parent is on, the Email and Slack cards are locked to the parent's values.
Step 4 — Test the integration
Once the integration is Active, confirm everything is wired up by sending a test incident. No real fault is needed — pick any device and use its Report Incident capability to raise one. Xyte posts the test incident to your selected channel exactly like a live one.
Report the incident from the device, then open your Slack channel. You should see a New Incident message with all of its details — ID, Title, Description, Priority, Opened at, Device, Model, and Space:
If the message appears in the channel, the integration is working. If nothing arrives, check that the integration shows Active, that the correct channel is selected, and (for private channels) that the Xyte app has been invited to the channel.
