Viewing C2C device status per connector
See the status of Cloud2Cloud devices imported by each connector.
Learn how to view the status of Cloud2Cloud (C2C) devices imported by each connector, and how to bring an excluded device back.
Where to find it
Each connector has its own devices page, listing every device that connector knows about together with its current state.
Open it directly using the URL pattern:
https://app.xyte.io/connectors/<connector-id>/devices
For example: https://app.xyte.io/connectors/a1b2c3d4-5678-90ab-cdef-123456789abc/devices
To find the connector id, open the Connectors page at app.xyte.io/connectors, click the connector you want, and copy the id from the address bar.
The connector page shows a Devices found / Active devices / Excluded devices summary. The Active devices figure links through to your device list. The devices page described here is currently reachable by URL only.
What you'll see
The devices page shows all devices identified by the connector, including:
- Devices found — the total number of devices the connector identified from the provider.
- Active devices — devices currently syncing and receiving telemetry. Note: a device may still report as offline via telemetry even when active.
- Excluded devices — devices the connector keeps on record but skips on future syncs. A device becomes excluded either because it stopped appearing in the provider's response, or because it was deleted in Xyte. The Disabled reason column tells you which.
Table columns
Each device row includes the following columns:
| Column | What it shows |
|---|---|
| ID | The device's identifier in the connector |
| Xyte device id | The device's identifier on the Xyte platform |
| Name | The device name, as reported by the provider's cloud |
| Status | The device's sync status — active, disabled, or pending |
| Disabled reason | Why the device was excluded, when relevant |
| Location | The space the device is assigned to |
| Device type | The type of device, as identified by the connector |
| Disappeared at | When the device stopped appearing in the provider's response |
| SN | The device's serial number |
| MAC | The device's MAC address |
| IP address | The device's IP address on its local network |
Why a device is excluded
| Disabled reason | What happened | How it comes back |
|---|---|---|
| Failed registering… | The device was discovered, but Xyte rejected it when the connector tried to register it. The message includes the reason returned at the time. | Manually, using Recover — see below. |
| Device not registered | The device was deleted in Xyte, so the connector's next update, telemetry push or event for it was rejected. | Manually, using Recover — see below. |
| Device disappeared | The provider stopped returning this device. | Automatically. As soon as the provider reports it again, the device and its child devices return to active. No action needed. If it stays missing beyond the grace period, it is removed altogether. |
| Parent disabled | The device is a child of a device that is itself excluded. | Automatically, together with its parent. |
| Provider authorization failed (for example, an unauthorized Domotz agent) | The connector could not authenticate in order to read this device. | Manually, using Recover, once the authorization is fixed. |
| Not registered in the vendor cloud yet | The vendor cloud lists the device but has not yet issued it an id the connector can register against, so it is held on record and not synced. | Automatically. Once the vendor cloud issues the device an id it becomes registrable; if it drops out of the vendor's list, the placeholder record is removed. |
Because a device deleted in Xyte is not picked up again on the next sync, deleting is a durable way to stop monitoring something you do not want. Excluded devices do not count towards your device total.
Recovering an excluded device
- Open the connector's devices page.
- Find the device. The Disabled reason column tells you why it was excluded.
- Click the ⋯ menu at the end of the row and choose Recover. To recover several devices at once, tick their rows and use the Recover bulk action.
Recover only appears on devices that can be recovered. Devices excluded because they disappeared from the provider, child devices of an excluded parent, and devices still awaiting an id from the vendor cloud have no Recover action — all three resolve on their own, as described above.
The conditions are the same for every connector: whether Recover is offered depends only on how the device came to be excluded, never on which connector imported it.
Recovering a device that was deleted in Xyte re-registers it on the next sync as a new device record.
Use this page to confirm the connector imported the devices you expect, and to spot devices that dropped out of sync.
For the full definition of each connector and device status, see Connectors general information.
Updated 6 days ago