Discord

Send Xyte notifications into a Discord channel by creating a Discord webhook and pasting its URL into Xyte. This takes about two minutes.

Xyte posts a message to the channel when an incident is opened and again when it is closed.

Before you start

• Make sure you have the Manage Webhooks permission on the Discord server. Server owners and admins have it by default.
• Decide which channel the Xyte messages should post to.

Step 1 — Create the webhook in Discord

1. Open Discord and go to the server you want to post to.

2. Open Server Settings → Integrations → Webhooks.

   You can also open this from the channel: hover over the channel, click the gear icon, then go to Integrations → Webhooks.

   

3. Click New Webhook. Discord creates one automatically.

   

4. Click the new webhook to open it, then:

   • Give it a clear name. For example: Xyte Alerts.
   • Set the channel it should post to.
   • Optionally set an avatar.

5. Click Copy Webhook URL.

   

You now have a URL that looks like this:

https://discord.com/api/webhooks/<id>/<token>

Discord's own walkthrough: Intro to Webhooks

Step 2 — Add the webhook to Xyte

1. In Xyte, go to Settings → Integrations. (You can also go to Connections → Integrations and click Discord.)
2. Open the Messaging Platforms tab.
3. Select Discord from the list on the left.
4. Paste the copied URL into the Webhook URL field.
5. Click Update. Discord now shows as Active.

Step 3 — Verify

1. Click Send test message.
2. Check your Discord channel. A sample New incident created message should appear there.
3. In Xyte, Discord shows as Active, and its card under Connections → Integrations shows Enabled.

Once enabled, Xyte notifications will be delivered to that Discord channel.

Filter by priority (optional)

Once a webhook URL is saved, a Minimum incident priority to report setting appears below it. Choose a priority (for example High and above) and click Save filtering. The default, No filter — send everything, posts every incident.

Send a space's incidents to a different channel (optional)

You can route the incidents of a space (and the spaces under it) to their own Discord channel. Create a separate webhook for that channel first (Step 1). The organization-wide Discord integration must be active.

1. In the spaces tree, click ⋯ next to the space and select Settings.
2. Open the Incidents tab.
3. Under Routing, turn off Inherit events from parent.
4. On the Discord card, set the switch to On, then turn off Inherit settings.
5. Paste the channel's webhook URL into Webhook and click Update.

A space without its own URL uses the organization-wide one. To stop Discord notifications for a space, set its Discord card to Off.

Space-level routing is part of the incident routing plan feature. If the Routing section shows Enable Routing, contact your account manager.

📘

This integration is stable — we haven't had issues that call for a dedicated troubleshooting guide. If you run into a problem, contact [email protected] and we'll help.