Integrations — Troubleshooting

Find the integration-related troubleshooting area that matches your issue, then open the related guide for details and next steps.

Resolve ConnectWise authentication, token, status mapping, and sync issues.

Troubleshoot FreshService connection and ticketing issues.

Troubleshoot Google Chat quota issues, webhook errors, and temporary API failures.

Review Jira ticketing, authentication, and workflow-related troubleshooting guidance.

Configure Jira to receive Xyte webhook events for creating, updating, and closing Jira incidents.

Configure Jira to send webhook events to an external endpoint when Jira work items change.

Troubleshoot Microsoft Teams notification and integration issues.

Configure Xyte's webhook for a specific destination service — Rootly and SolarWinds.

Troubleshoot ServiceNow integration, ticket creation, and authentication issues.

Review Slack notification setup and common troubleshooting steps.

Diagnose WebEx Teams messaging and integration problems.

Review webhook delivery issues, payload problems, and endpoint troubleshooting steps.

Errors any integration can return, and what to do about them.

Fix Freshdesk authorization and ticket field errors.