Security Requirements

Network access

The following domains and ports must be allowed for correct operation of the various functions. The communication is always from within the customer network to the internet. NO INCOMING PORTS ARE REQUIRED.

Accessing the interface

To enable users inside a customer network to access to the interface:

Access to the domain (app.xyte.io or a OEM custom domain) on port: 443.

Allowing devices to connect to the server

Devices that connect to the cloud require the ability to contact the server:

Access to the *.xyte.io subdomains on port: 433 (HTTPS) & 1883 (MQTTS).

Organizations where a proxy is used, must configure each of the managed devices to use the proxy and allow the proxy access as defined above.

Devices with tunneling

Devices that support remote tunneling require additional contact to the tunneling server:

Access to eu1.tunnel.xyte.com on ports: 49152 - 65534

Browser Compatibility

Xyte fully supports the latest versions of all the major browsers:

Google Chrome
Mozilla Firefox
Microsoft Edge
Safari.

Periodic compatibility tests are performed on legacy platforms:

17 Sep 2024

Google Chrome version 91.0.4472: Release Date: June 15, 2021
Mozilla Firefox Quantum version 90: Release Date: July 13, 2021
Microsoft Edge 91.0.864: Release Date: June 15, 2021
Safari 16.5: Release Date: May 18, 2023

Bulk Claiming of Devices

For customers with very large installations, or those that have asset management systems that can provide detailed information on existing devices, Xyte supports a process of Bulk Claiming.

Information for assets to be claimed

Field	Type	Notes
Space ID	Required	Id of the space to claim to. The ID appears in the browser URL when visiting a space in the Dashboard view. If not provided, all the devices will be claimed into a single space and can be later manually re-arranged.
Vendor Name	Required
Model Name	Required
Device Name	Optional	Claiming process will add this to the Xyte device name in the platform
MAC Address	Optional/Required	For devices with native support, this field might be required for claiming
Serial Number	Optional/Required	For devices with native support, this field might be required for claiming
Device Cloud ID	Optional/Required	For devices with native support, this field might be required for claiming
IP / Hostname	Optional/Required	For devices managed via an Connect+ Edge this field is required.

Data can be sent as CSV, Excel (any recent version) or shared Google Sheet

Please contact [email protected] with your device list for review.

Space Management

Change space priority

A space's priority can be set via the Space screen which is accessible from Dashboard settings. Changing the space's priority will automatically raise or lower the priority level of all incidents created by devices in that space (and in child spaces, if inheritance is not disabled).

Devices monitored via Connectors (Cloud 2 Cloud)

Can I delete a space that has a Connector attached?

The Connector must first be deleted, trying to delete the space will result in an error.

What happens if I move a monitored device to a new space?

The device will continue to be synced in the new location. Moving the device to a new location on the original cloud (e.g. in Zoom) will not move it on Xyte and will not break the sync.

What happens when a Connector is removed or disabled

All the devices will remain in Xyte but will not get any more updates.

What happens when a Connector is re-authenticated

The devices and spaces will not be affected, the synchronization will continue from the previous state.

What happens when a Connector is removed and re-added

The original spaces and devices will remain but will no longer get updates. A full new import will occur.