Users & Groups

The Users & Groups page (Settings → Users & Groups) is where you manage who can access your account and control what each person can do through group-based permissions.

Users

The Users tab lists everyone with access to your tenant — the groups they belong to, when they were created and when they were last seen. To add someone:

1. Click Create User.
2. Provide the user's work email and name, and choose the groups they should belong to.
3. Click Create — the user receives an email with a registration link (valid for 14 days).

See Add a user to a tenant for the full flow. Adding a user grants access at the tenant level; you then scope what they can see by placing them in groups and granting those groups access to specific customers, spaces or rooms.

Groups

The Groups tab lets you organize users into groups and manage their permissions centrally. Two groups are created automatically for every tenant — administrators (full access) and Viewers (read-only).

• Assign permissions to an internal user
• Assign permissions to an external user
• Add a group to a tenant
• Grant a group access to a space

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To manage external collaborators (support partners), see External Support Access. For how tenant-wide and space-level access work, see Access Management.

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Running into user or permission issues? See Users & Groups — Troubleshooting.