Edge Agent Issues

Edge agent is in error

Host offline, device offline, or required traffic is blocked.

Check:
1. Docker container status (running, restarting, exited)
2. Network connectivity from the host
3. Network connectivity from inside the container: telnet eu1.edge.xyte.io 443
4. Restart the Docker container

If it still fails:
1. Remove Docker and reinstall it
2. Reinstall the Edge software again (fresh install)

Edge agent: Invalid params: invalid host name

The Edge ID format is wrong, or the value includes a hidden character or quote.

Try this:
1. Re-enter the Edge ID manually
2. Remove any extra quotes or hidden characters
3. Try the request again

Edge agent is offline

Start with offline troubleshooting, then verify outbound connectivity.

Start here:
- Review the guide: Edge offline troubleshooting

Then run these checks:
1. Run docker ps
2. Enter the xyte_edge container: docker exec -it xyte_edge bash
3. Run docker ps again from inside the container, if applicable
4. Enter the second container: docker exec -it [container_id] bash
5. Run telnet eu1.edge.xyte.io 443

Edge agent: Proxy ID already exists

The proxy ID is already attached to another Edge device.

Next steps:
1. Delete the Edge agent in the UI that is currently using this proxy ID
2. After the old ID is released, add the Edge again with the same proxy ID

Connection to Zabbix server "zabbix-server:10051" failed. Possible reasons: 1. Incorrect "NodeAddress" or "ListenPort" in the "zabbix_server.conf" or server IP/DNS override in the "zabbix.conf.php"; 2. Incorrect DNS server configuration. Operation timed out

The Docker container cannot reach the Zabbix server on port 10051

Verify that the Zabbix server is running and listening on 10051, and confirm that the container can resolve and connect to zabbix-server over the network.

• If your'e using Docker Desktop try first to restart the app