Pulls Sony professional displays into the portal for status, telemetry and firmware visibility.

Prerequisites

To use the Sony cloud API with Xyte, make sure you have:

• Required account / tenant: Sony account set up through the Sony program
• Required access: Sony cloud API credentials issued by Sony
• Required plan / license: As provided through Sony program setup
• Where to verify: Sony BRAVIA Cloud API registration page

Status and sync

• On every sync, every 5 minutes, Xyte asks Sony's cloud whether each display is online.
• A display shows as online when Sony's cloud reports it online, and offline otherwise.
• Status changes appear in Xyte on the next sync.
• If a device is removed from Sony's cloud, Xyte doesn't mark it offline. It's removed from Xyte after a while.

How devices are organized

• When you add the connector, you pick a customer and the space to add it to. Xyte creates a connector space named Sony_c2c inside that space, and everything from Sony's cloud is placed under it.
• Xyte doesn't use the Sony cloud location to place displays, so all displays are placed in a space named Unsorted under the connector space. You can move them to other spaces afterwards.

Devices also connected through an Edge

If a Sony display is also monitored through a Xyte Edge, it appears twice in Xyte: once from the Edge and once from Sony's cloud. This is expected, as each source adds its own record.

Merge each pair into one device. Both records need to be under the same customer. The merged device keeps the data from both sources, and is counted once. See Merging and splitting devices.

When you add the connector, choose the customer and the space where the Sony devices should appear. Xyte creates the Sony_c2c connector space there.

Authorization with the Sony cloud is done via an API Key and Access Key combination.

How to Retrieve Your Sony API Key and Access Key

Visit the Sony Partner Developer Portal and sign in with your credentials.

Find your API Key

1. Click on "My Account" in the top right corner.
2. In the right panel, click "Show" under "API access key"
3. Copy the API key and paste it into the API Key field above.

Generate your Access Key

1. Make a POST call to the access-keys endpoint (https://api.apps.rdm.sony.net/rms/v1/access-keys). Use your API Key for authentication
2. Paste the Access Key returned in the response to the Access Key field above.

Additional information

Connector root space name: Sony_c2c

If deleted and re-added:

⚠️

Deleting this connector will remove all imported devices and their data. This action cannot be undone.

• A new connector will be created upon re-adding.
• If the name Sony_c2c already exists in that space, the new connector space will be named Sony_c2c 2.
• The device tree will be re-imported under the new connector.
• The tree hierarchy will not be deleted.

After you submit, you'll see a confirmation that your credentials were submitted. Authorizing the integration and syncing devices can take up to 72 hours — you'll be notified when it's done.

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This connector is stable — we haven't had issues that call for a dedicated troubleshooting guide. If you run into a problem, contact [email protected] and we'll help.