Zoom Rooms Troubleshooting Knowledge Base

Error message	Likely meaning (TL;DR)	Recommended next steps
reason":"Invalid Token!","error":"invalid_grant	Invalid Token / invalid_grant	Reconnect the Zoom integration (sign in again) Ask your Zoom admin to confirm the app/integration is still allowed and has not been disabled
Zoom subscription does not support phones	No Zoom Phone subscription on the Zoom account (Zoom Rooms devices are not affected)	If you don't use Zoom Phone, no action is needed — this only affects phone devices, and Zoom Rooms keep syncing To sync Zoom Phone devices, purchase or enable a Zoom Phone plan on your Zoom account, then test the connection again
Zoom Room subscription not found. Try again after purchasing a Zoom Room subscription.	The Zoom account connected to the integration has no active Zoom Rooms subscription, so devices cannot be synced.	Purchase or assign a Zoom Rooms subscription on the Zoom account, then reauthorize the connector using an active Zoom admin account.

Error message

Likely meaning (TL;DR)

Recommended next steps

reason":"Invalid Token!","error":"invalid_grant

Invalid Token / invalid_grant

Reconnect the Zoom integration (sign in again)

Ask your Zoom admin to confirm the app/integration is still allowed and has not been disabled

Zoom subscription does not support phones

No Zoom Phone subscription on the Zoom account (Zoom Rooms devices are not affected)

If you don't use Zoom Phone, no action is needed — this only affects phone devices, and Zoom Rooms keep syncing

To sync Zoom Phone devices, purchase or enable a Zoom Phone plan on your Zoom account, then test the connection again

Zoom Room subscription not found. Try again after purchasing a Zoom Room subscription.

The Zoom account connected to the integration has no active Zoom Rooms subscription, so devices cannot be synced.

Purchase or assign a Zoom Rooms subscription on the Zoom account, then reauthorize the connector using an active Zoom admin account.

Need to review or update the connector configuration?