Widget details

The Devices widget lists the devices in the selected space (and its sub-spaces). From the top menu you can filter by name, model, or status, switch between map / list / grid views, and Claim a device.

• Each device shows its status: Online, Offline, Error, or Unavailable.
• Incidents are flagged with a color-coded icon — low (gray), moderate (yellow), high (orange), critical (red).
• Hover a device for the … menu: Report Incident, Open Ticket, Turn Off Incident Tracking, Move Device, Delete.
• Click a device to open its details screen.

When it's working: devices appear with live status, and any active incidents show a colored badge.

The Incidents widget lists all incidents for the selected space and its sub-spaces. Each row shows the incident name, severity, the date/time it was reported, the customer name, the path to the space, and the affected device. Sort by name, date, or severity.

Hover an incident and click the arrow to open the Incident Information screen, where you can escalate or close it. (Close closes the incident, not the screen — a closed incident can't be reopened.) Read more about Incidents.

When it's working: open incidents stream in with severity colors and timestamps as devices report issues.

The Devices by Model widget groups devices by model and shows how many are claimed and online for each. An incident badge shows the count of open incidents, colored by the most severe one.

When it's working: each model row shows its live claimed/online counts, with a colored badge when a model has open incidents.