Warranties

Manage warranties and set up alerts for expiring warranties.

Warranties are essential for ensuring repairs and support for devices over time. Warranties are active for a limited period, and to extend them you’ll need to contact the manufacturer before their expiration. Therefore, they require careful tracking.

The Warranties screen, accessible via the left-hand menu, lists all the warranties across your company along with information about the devices they apply to. Clicking a device will take you to the Warranties tab on the device’s details screen.

Warranties page showing a list of warranties.

The settings cog in the top-right corner of the Warranties screen lets you customize the columns displayed. Make sure the columns that you want to be visible are checked in the Customize Columns list. Be aware when doing this, however, that your selection will be visible to all users.

Hover over an item in the list to reveal the ellipsis (...) on the right. Click the ellipsis to edit, view, or delete the warranty.

Uploading warranty documents

A warranty is uploaded for a specific device. Follow these steps to upload a warranty:

  1. Navigate to Devices in the left-hand menu.
  2. Click the device for which you want to add the warranty, and select the Warranties tab.
Upload warranty button.
  1. Click the Upload Warranty button, and drag and drop the file or browse to the file’s location and select it to upload it.
  2. Fill in the remaining fields on the form. Only the Short description field is optional. When you add a warranty, it automatically populates the Name field with the name of the uploaded file. You can edit this as you like; spaces are accepted in the Name field.
  3. Click Add Warranty to add the warranty.
Upload warranty screen.

The warranty will be displayed on the Warranties tab for the device, with an indication of how much time is remaining before it expires.

Warranties tab showing an uploaded warranty document.

The new warranty will also be visible on the Warranties screen. You can provide more details about it by editing the warranty information, as described in the following section.

Editing a warranty

To edit the information about a warranty, follow these steps:

  1. Use one of the following methods to access the Update Warranty screen:
    1. Navigate to Warranties in the left-hand menu, hover over the warranty you want to edit, click the ellipsis, and select Edit.
    2. Click the device that has the warranty and select the Warranties tab. Hover over the warranty you want to edit, click the ellipsis, and select Edit.
  2. Make the desired changes on the Update Warranty screen and click Update Warranty.
Update warranty screen.