General Issues

📘
Related setup guide
Setting up a connector? See the connector setup guides.

Error message	Likely meaning (TL;DR)	Recommended next steps
Why do we sometimes see so many excluded devices?	An excluded device is one the connector still knows about but is not syncing into Xyte. It is not an error in itself — the Disabled reason column on the connector's devices page says why each one was excluded.	A device becomes excluded for one of several reasons: it stopped being returned by the provider; it was deleted in Xyte, so the connector's next update for it was rejected; it failed to register; it is a child of an excluded device; or the vendor cloud has not issued it an id yet. A large jump in the count usually means the provider stopped returning a batch of devices on one sync — for example an authorization or connectivity problem at the provider — rather than anything changing in Xyte. Those devices return to active automatically as soon as the provider reports them again. To see and act on them, open the connector's devices page and check the Disabled reason column. Devices excluded because they were deleted in Xyte, or because registration failed, can be brought back with Recover. See Viewing C2C device status per connector for the full list of reasons and how recovery works.

Error message

Likely meaning (TL;DR)

Recommended next steps

Why do we sometimes see so many excluded devices?

An excluded device is one the connector still knows about but is not syncing into Xyte. It is not an error in itself — the Disabled reason column on the connector's devices page says why each one was excluded.

A device becomes excluded for one of several reasons: it stopped being returned by the provider; it was deleted in Xyte, so the connector's next update for it was rejected; it failed to register; it is a child of an excluded device; or the vendor cloud has not issued it an id yet.

A large jump in the count usually means the provider stopped returning a batch of devices on one sync — for example an authorization or connectivity problem at the provider — rather than anything changing in Xyte. Those devices return to active automatically as soon as the provider reports them again.

To see and act on them, open the connector's devices page and check the Disabled reason column. Devices excluded because they were deleted in Xyte, or because registration failed, can be brought back with Recover. See Viewing C2C device status per connector for the full list of reasons and how recovery works.