Xio Troubleshooting Knowledge Base

Error message	Likely meaning (TL;DR)	Recommended next steps
Failed authenticating to XiO, please check permissions	Xio API requires a premium account	Recheck username/password (or API key) and try reconnectingAsk your admin to confirm the account has the right permissions for the integration
Unauthorized	Error fetching account groups: Unable to authenticate with XiO	Check credentials
When trying to resync the XiO Cloud connector nothing happens, I have left it on the connector page to resync for hours but it still hasn't sycned up with the latest data.		Please make sure youre using the latest Xio connector if the connected space/customer shows Xio and not Xio_V2 as the name of the connector it means you're using the old connector. Please contact support
Error 403 - This web app is stopped.	The Azure-hosted web app is currently stopped, so it is not accepting requests.	Start the App Service in Azure and check the app/service plan status, deployment, and logs to understand why it was stopped.
Error: ("statusCode": 429, "message": "Rate limit is exceeded. Try again in 7 seconds." )	Too many requests were sent to the XiO API in a short period of time.	Wait a few seconds and try reconnecting. If the issue continues, contact support.

Need to review or update the connector configuration?