Xio Troubleshooting Knowledge Base

Error message	Likely meaning (TL;DR)	Recommended next steps
Failed authenticating to XiO, please check permissions	Xio API requires a premium account	Recheck username/password (or API key) and try reconnecting Ask your admin to confirm the account has the right permissions for the integration
Unauthorized	Error fetching account groups: Unable to authenticate with XiO	Check credentials
When trying to resync the XiO Cloud connector nothing happens, I have left it on the connector page to resync for hours but it still hasn't sycned up with the latest data.

Error message

Likely meaning (TL;DR)

Recommended next steps

Failed authenticating to XiO, please check permissions

Xio API requires a premium account

Recheck username/password (or API key) and try reconnecting

Ask your admin to confirm the account has the right permissions for the integration

Unauthorized

Error fetching account groups: Unable to authenticate with XiO

Check credentials

When trying to resync the XiO Cloud connector nothing happens, I have left it on the connector page to resync for hours but it still hasn't sycned up with the latest data.