Assign permissions to an external user

External users are users who are not part of your organization but need to access your devices and spaces — for example, to provide support.

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This grants space-level access

The steps below give the external user access to the specific space/branch you select — not the whole tenant. To grant access across the entire tenant, add the external user to a group instead (Settings → Users & Groups → Groups).

An external user must already exist in Xyte — either as a partner user, or as a member of a Connect+ organization connected to yours. You are not creating a new user here; you are granting access to an existing one. No support license is required.

To give an external user access to a space in your organization:

1. In Organization Overview, click the ellipsis (⋯) next to the relevant space/customer (e.g., New-Jersey).
2. Select Settings.
3. In the left-hand menu, select Access, then open the Users tab.
4. Click Manage user access.
5. In the popup, select the external user you want to grant access to.
6. Select an access level for the user:
   1. View: The user will have only read permissions.
   2. Edit: The user will be able to interact with devices and spaces. For example, this level of access allows a user to send commands to devices, rename spaces, and move devices around.
   3. Admin: The user will have full permissions within the branch they are assigned to.
7. Confirm to add the user.

External users are easily identified by the External User tag next to their name.