Assign permissions to an external user

How to assign permissions to an external user.

External users are users who are not part of your organization but that need to access your devices and spaces to provide support services. External users must already hold a support license before they can be given access to another organization.

To give an external user access to a space in your organization:

  1. Navigate to Organization Overview in the left-hand menu.
  2. Click the ellipsis next to the relevant branch in the tree (e.g., London).
  3. Select Manage Access.
  4. In the window that opens, click Invite User.
  5. In the Add External Access popup, select the user to whom you want to grant access.
  6. Select an access level for the user:
    1. View: The user will have only read permissions.
    2. Edit: The user will be able to interact with devices and spaces. For example, this level of access allows a user to send commands to devices, rename spaces, and move devices around.
    3. Admin: The user will have full permissions within the branch they are assigned to.
  7. Click Add User.

External users are easily identified by the External User tag next to their name.


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