FAQ

How are commands set to devices?

When a user initiates a command via the Xyte UI, API or other methods, the command is queued in the Xyte cloud until the next time the Edge initiates a synchronization process. During this process the Edge gets list of all commands to execute (either commands to run on the device, claim new devices or commands to perform on the Edge itself).

What is the period of data collection?

Each device family has a different driver built by the Xyte team. Depending on the monitor Device's capabilities and protocol, the collection period is defined not to overwhelm the device with data collection requests and can be between 30 seconds and up to 5 minutes.