Syncs Crestron endpoints managed in XiO Cloud for unified monitoring.

Prerequisites

To use the Crestron XiO Cloud API with Xyte, make sure you have:

• Required account / tenant: XiO Cloud account
• Required access: Access to XiO Cloud API capabilities
• Required plan / license: Some API capabilities require XiO Cloud Premium
• Where to verify: XiO Cloud portal + Premium licensing page

Status and sync

• Xyte reads each device's status from Crestron XiO Cloud on every sync.
• A device shows as online when XiO Cloud reports it as Online. Any other status from XiO Cloud shows it as offline.
• Status changes appear in Xyte on the next sync. XiO Cloud doesn't send status changes between syncs.
• Xyte syncs with XiO Cloud every 30 minutes.
• If a device is removed from XiO Cloud, Xyte doesn't mark it offline. It's removed from Xyte after a while.

Authorization to the Crestron XiO cloud is done via an Account ID and Subscription Key. To obtain your Subscription Key, please contact your Crestron Technical Support or Account Representative.

Once obtained they can be entered in the authorization link:

More Info

Please speak with Xyte about any concerns:

• Crestron: Getting Started

Once enabled, please use the following Crestron guide which is summarized below:

• Crestron: Enable API Access

Collected Information

XiO integration provides extensive information that is model dependant, and each device will report data according to the underlying model.

Additional information

Connector root space name: Xio_v2

If deleted and re-added:

⚠️

Deleting this connector will remove all imported devices and their data. This action cannot be undone.

• A new connector will be created upon re-adding.
• If the name Xio_v2 already exists, the new connector will be named Xio_v2 1.
• The device tree will be re-imported under the new connector.
• The tree hierarchy will not be deleted.

After you submit, you'll see a confirmation that your credentials were submitted. Authorizing the integration and syncing devices can take up to 72 hours — you'll be notified when it's done.

Having trouble with the Crestron XiO Cloud connector? Open the Crestron XiO Cloud troubleshooting guide