Ticketing and ITSM integrations
Open tickets from incidents.
Open and sync tickets from Xyte incidents in your ITSM / PSA tools.
Available tools
| Tool | Availability |
|---|---|
| Freshdesk | Self-service |
| Halo PSA | Contact Us |
| Hubspot | Contact Us |
| Jira Project Management | Contact Us |
| Zoho Service Plus | Contact Us |
| ServiceNow | Self-service |
| ConnectWise | Self-service |
| FreshService | Self-service |
| Jira Service Desk | Self-service |
| Salesforce | Self-service |
| ZenDesk | Contact Us |
| BMC Helix | Contact Us |
| Zoho desk | Contact Us |
| Solar Winds | Contact Us |
| SysAid | Contact Us |
Tools marked Contact Us appear only in the Connect+ catalog (Integrations → Browse all integrations), with a Contact Us button instead of a setup wizard. Private-cloud portals list only the self-service tools, under Settings → Integrations.
Before you start
ServiceNow, ConnectWise, Freshservice, Jira Service Desk and Freshdesk each have a pre-integration questionnaire to share with the team that owns it. It lists every answer you need to complete the setup yourself.
How to connect
- Authorise the destination (OAuth or API key / webhook URL).
- Map which incidents route here (by priority, customer, space, or device).
- Test with a sample event to confirm delivery.
Updated 11 days ago
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