Settings

Understand how Settings > Reports controls report emails, recipients, permissions, and report timing.

Use this page to understand how Settings > Reports controls report emails, recipients, permissions, and report timing.

Report email behavior

Question	Answer
I unchecked Send only if new incidents created in the last 24 hours, but I am still receiving emails. Why?	This is expected. When this checkbox is unchecked, report emails can still be sent even if no new incidents were created in the last 24 hours.
Does Send only if new incidents created in the last 24 hours affect what appears in Operations > Incidents?	No. This setting only controls whether the report email is sent. It does not control which incidents appear in Operations > Incidents.
Does the report email apply additional filtering to incidents?	No. The report email links to the Incidents page under Operations > Incidents. The report link should not apply additional filtering.
Why do I see a difference between incidents in the report email and incidents under Operations > Incidents?	The report should link directly to the Incidents page. If you see a discrepancy, contact [email protected] and include the report email, incident details, and a specific example.

Report settings and recipients

Question	Answer
Who can manage report settings?	Only tenant admins can manage report settings because these settings affect tenant-wide configuration. Non-admin users cannot change report settings.
How do I know if my report settings were updated successfully?	After changing a report setting and clicking Update, a confirmation toast should appear to confirm that the report settings were updated successfully.
Can I configure multiple email addresses for reports?	No. At the moment, only one email address can be configured for reports. Use a shared mailbox, NOC mailbox, IT team mailbox, or distribution list if multiple people need to receive the report.
Why is there no list of report recipients under Settings > Reports?	Because only one email address can currently be configured for reports, a recipient list is not displayed. Re-enter the email address to update the configured report recipient.
Can non-admin users receive incident notifications?	Yes. Tenant admins manage report settings, but other users can still receive incident notifications through space settings and incident routing.

Report time zone

Question	Answer
What time zone is used for sending reports?	The report send time is configured in UTC under Settings > Reports. Your inbox may display the received email time in your local time zone, depending on your email client settings.

Updated 13 days ago