Overview

Connect to your Logitech Sync account to obtain the required API Credentials to allow Xyte to pull device related information.

Prerequisites

Access to Sync: Make sure you can access the Sync Cloud API tab or CollabOS API tab in Settings within your Sync Portal to gather the required information.
Licensed rooms: The Sync Cloud API only returns information about spaces with Plus, Essentials, or Select licensing, or an active Select trial.
If you don't have a paid account, please contact [email protected].
Configure rooms in Logitech Sync: Xyte only pulls entries that Logitech classifies as type Room. Individual devices nested under a room are imported as children of that room. Before connecting Logitech Sync, re-check that the devices are enrolled in Logitech Sync and assigned under Rooms. If a device is not assigned to a room in Logitech Sync, or is not enrolled in Logitech Sync, Xyte cannot see it through the Logitech API.

API Access Requirements

After creating a new Connector on the Xyte portal, fill in the Logitech Sync API details

Make sure to copy and paste the certificate and the private key with the headers and the footers

For example:

\-----BEGIN PRIVATE KEY-----  
...
\-----END PRIVATE KEY-----

And:

\-----BEGIN CERTIFICATE-----
...
\-----END CERTIFICATE-----

Connector root space name: Logitech Sync

If deleted and re-added:

⚠️
Deleting this connector will remove all imported devices and their data. This action cannot be undone.

A new connector will be created upon re-adding.
If the name Logitech Sync already exists, the new connector will be named Logitech Sync 1.
The device tree will be re-imported under the new connector.
The tree hierarchy will not be deleted.

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