Connect Wise (Beta)

Overview

The integration connects Xyte to ConnectWise Manage, allowing incidents to automatically create and resolve tickets in your ConnectWise service board.

Step 1: Connect to ConnectWise

Navigate to Connections → Integrations → ConnectWise and enter the following credentials.

Company ID (Company Identifier)

The company identifier you use when logging in to ConnectWise Manage. This is often shown on the login screen as Company, Company ID, Company Name, or Company Database.

API Member Identifier

The Member ID of the API Member you create for the integration.

Path: System → Members → API Members → create or open the API Member → copy the Member ID field.

Public Key + Private Key

Generated under the API Member.

Path: System → Members → API Members → select your API Member → API Keys → + (New)

⚠️

The Private Key is only shown at creation time — copy it immediately before closing.

Region

Maps to your ConnectWise cloud URL. Use the base URL that corresponds to your region:

Many integrations use an api- prefix — for example: api-na.myconnectwise.net.

Once connected, your credentials will be hidden in the overview section.

Step 2: Configuration

After connecting, configure the following fields.

Company name

Go to Service Desk → Service Board to find the company name.

Alternatively, navigate to Companies → Companies.

Board name

Go to Service Desk → Service Board to find the board name.

Statuses (New and Resolve)

Open a ticket in ConnectWise and check the status drop-down to find the exact status names used in your instance (e.g. "New", "In Progress", "Resolved"). Enter those values in the Xyte configuration.

Step 3: Verify the integration

Once all configuration is complete, the integration status should show as active.

Create a test incident in Xyte or wait for an offline device — a corresponding ticket should appear in your ConnectWise service board.