Microsoft Teams Rooms
Use this table to identify common Microsoft Teams Rooms integration errors and the next step to take.
| Error message | Likely meaning (TL;DR) | Recommended next steps |
|---|---|---|
| Devices Import Failed | Import file format or required fields are invalid | Check the import file format and required fieldsTry importing a smaller batchIf it keeps failing, share the error details and timestamp with your admin/support |
| Connection reset by peer - SSL_connect | Secure connection blocked or interrupted | This is usually a network/security issue - try again from a different network if possibleAsk IT to allowlist the destination and ensure nothing is blocking secure connections |
| invalid_grant - AADSTS50076: MFA required | AADSTS50076 - MFA required | Your organization now requires MFA - you need to sign in again and complete MFAIf this integration must run in the background, ask your admin about an “app-based” connection that doesn’t require MFA prompts |
| Graph Authentication Failed | Microsoft Graph authentication failed | Reconnect the Microsoft integrationAsk your admin to confirm the app permissions/consent are still valid |
| invalid_grant - AADSTS700082: Refresh token expired due to inactivity | AADSTS700082 - refresh token expired due to inactivity | Reconnect the Microsoft integration (sign in again)If it’s not used often, expect to reconnect occasionally when tokens expire |
| Failed to open TCP connection to login.microsoftonline.com:443 (execution expired) | Failed to open TCP connection to login.microsoftonline.com:443 (timeout) | This is usually connectivity/firewall/proxy related - try again laterIf it persists, ask IT to allow access to Microsoft login endpoints |
| invalid_grant - AADSTS9002313: Invalid request | AADSTS9002313 - invalid request malformed | Reconnect the integration (often fixes a broken/old session)If it still fails, your admin may need to reconfigure the integration settings (it’s sending an invalid sign-in request) |
| temporarily_unavailable - Microsoft sign-in service unavailable | temporarily_unavailable (50033) | Microsoft sign-in service is temporarily unavailable - try again in a few minutesIf it keeps happening, reconnect later and share the timestamp with support/admin |
| invalid_grant - AADSTS135010: UserPrincipal doesn't have the key ID configured | AADSTS135010 - UserPrincipal doesn’t have the key ID configured | This usually requires an admin fix in Microsoft Entra/Azure settingsShare the error + timestamp with your Microsoft admin and ask them to review the account/app configurationAfter they fix it, reconnect the integration |
| Error: invalid_grant:The provided grant has expired due to it being revoked, a fresh auth token is needed. The user might have changed or reset their password. | AADSTS50173 - token revoked; fresh sign-in required | Reconnect the Microsoft integration and sign in againIf the user recently changed or reset their password, expect older tokens to stop workingIf this keeps happening, ask your Microsoft admin to review the account sign-in history and token policy |
| graph.microsoft.com/beta/teamwork/devices - Forbidden / UnknownError | Deprecated Microsoft Graph beta endpoint or missing permission | This error means Graph is denying access to the deprecated teamworkDevice beta endpointSince Microsoft retired these APIs after late 2025, the failure is likely due to endpoint retirementAlso ask your admin to verify the app still has the required Microsoft Graph permissions |
Related setup guide
Need to review or update the connector configuration?
Go to the Microsoft Teams Rooms connector setup guideUpdated 11 days ago
What’s Next