Microsoft Teams Rooms
Error message | Likely meaning (TL;DR) | Recommended next steps |
|---|---|---|
Devices Import Failed | Check the import file format and required fields Try importing a smaller batch If it keeps failing, share the error details and timestamp with your admin/support | |
Connection reset by peer - SSL_connect | This is usually a network/security issue - try again from a different network if possible Ask IT to allowlist the destination and ensure nothing is blocking secure connections | |
"error":"invalid_grant","error_description":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access ' | AADSTS50076 - MFA required | Your organization now requires MFA - you need to sign in again and complete MFA If this integration must run in the background, ask your admin about an “app-based” connection that doesn’t require MFA prompts |
Graph Authentication Failed | Reconnect the Microsoft integration Ask your admin to confirm the app permissions/consent are still valid | |
"Issue: invalid_grant: AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2025-05-06T21:26:56.2488537Z and was inactive for 90.00:00:00. | AADSTS700082 - refresh token expired due to inactivity | Reconnect the Microsoft integration (sign in again) If it’s not used often, expect to reconnect occasionally when tokens expire |
"Issue: Failed to open TCP connection to login.microsoftonline.com:443 (execution expired) Driver: mtr" | Failed to open TCP connection to login.microsoftonline.com:443 (timeout) | This is usually connectivity/firewall/proxy related - try again later If it persists, ask IT to allow access to Microsoft login endpoints |
"Issue: invalid_grant: AADSTS9002313: Invalid request. Request is malformed or invalid. | AADSTS9002313 - invalid request malformed | Reconnect the integration (often fixes a broken/old session) If it still fails, your admin may need to reconfigure the integration settings (it’s sending an invalid sign-in request) |
"Issue: temporarily_unavailable: Backup Auth Service attempted to serve request that previously failed at the Primary Auth Service, however the request also failed at Backup | temporarily_unavailable (50033) | Microsoft sign-in service is temporarily unavailable - try again in a few minutes If it keeps happening, reconnect later and share the timestamp with support/admin |
"Issue: invalid_grant: AADSTS135010: UserPrincipal doesn't have the key ID configured. | AADSTS135010 - UserPrincipal doesn’t have the key ID configured | This usually requires an admin fix in Microsoft Entra/Azure settings Share the error + timestamp with your Microsoft admin and ask them to review the account/app configuration After they fix it, reconnect the integration |
Error: invalid_grant:The provided grant has expired due to it being revoked, a fresh auth token is needed. The user might have changed or reset their password. | The provided grant has expired due to it being revoked, a fresh auth token is needed. The user might have changed or reset their password. The grant was issued on 'authTime' and the TokensValidFrom date (before which tokens are not valid) for this user is 'validDate'. |
Updated 3 days ago