Microsoft Teams Rooms
Troubleshoot common Microsoft Teams Rooms integration errors with likely meanings and recommended next steps.
Use this table to identify common Microsoft Teams Rooms integration errors and the next step to take.
Error message | Likely meaning (TL;DR) | Recommended next steps |
|---|---|---|
Devices Import Failed | Import file format or required fields are invalid | Check the import file format and required fields Try importing a smaller batch If it keeps failing, share the error details and timestamp with your admin/support |
Connection reset by peer - SSL_connect | Secure connection blocked or interrupted | This is usually a network/security issue - try again from a different network if possible Ask IT to allowlist the destination and ensure nothing is blocking secure connections |
invalid_grant - AADSTS50076: MFA required | AADSTS50076 - MFA required | Your organization now requires MFA - you need to sign in again and complete MFA If this integration must run in the background, ask your admin about an “app-based” connection that doesn’t require MFA prompts |
Graph Authentication Failed | Microsoft Graph authentication failed | Reconnect the Microsoft integration Ask your admin to confirm the app permissions/consent are still valid |
invalid_grant - AADSTS700082: Refresh token expired due to inactivity | AADSTS700082 - refresh token expired due to inactivity | Reconnect the Microsoft integration (sign in again) If it’s not used often, expect to reconnect occasionally when tokens expire |
Failed to open TCP connection to login.microsoftonline.com:443 (execution expired) | Failed to open TCP connection to login.microsoftonline.com:443 (timeout) | This is usually connectivity/firewall/proxy related - try again later If it persists, ask IT to allow access to Microsoft login endpoints |
invalid_grant - AADSTS9002313: Invalid request | AADSTS9002313 - invalid request malformed | Reconnect the integration (often fixes a broken/old session) If it still fails, your admin may need to reconfigure the integration settings (it’s sending an invalid sign-in request) |
temporarily_unavailable - Microsoft sign-in service unavailable | temporarily_unavailable (50033) | Microsoft sign-in service is temporarily unavailable - try again in a few minutes If it keeps happening, reconnect later and share the timestamp with support/admin |
invalid_grant - AADSTS135010: UserPrincipal doesn't have the key ID configured | AADSTS135010 - UserPrincipal doesn’t have the key ID configured | This usually requires an admin fix in Microsoft Entra/Azure settings Share the error + timestamp with your Microsoft admin and ask them to review the account/app configuration After they fix it, reconnect the integration |
Error: invalid_grant:The provided grant has expired due to it being revoked, a fresh auth token is needed. The user might have changed or reset their password. | AADSTS50173 - token revoked; fresh sign-in required | Reconnect the Microsoft integration and sign in again If the user recently changed or reset their password, expect older tokens to stop working If this keeps happening, ask your Microsoft admin to review the account sign-in history and token policy |
graph.microsoft.com/beta/teamwork/devices - Forbidden / UnknownError | Deprecated Microsoft Graph beta endpoint or missing permission | This error means Graph is denying access to the deprecated teamworkDevice beta endpoint Since Microsoft retired these APIs after late 2025, the failure is likely due to endpoint retirement Also ask your admin to verify the app still has the required Microsoft Graph permissions |
Updated 14 days ago