Add and manage spaces

To add a space for your customer, follow these steps:

1. Hover over the main branch, click the ellipsis (...) that appears, and click Add new space. Alternatively, you can hover over the path to the selected space in the dashboard section and click the + icon that appears. Note that you can also update the space’s name by clicking the pencil icon:

2. Provide a name for the space. This might be the location of a branch or a store name; for example, London.
3. Hover over the space you just created, click the ellipsis that appears, and click Add new space. This creates a child space nested below the parent space.
4. Repeat steps 2 and 3 as required to reflect your customer’s physical structure. Here is an example of what this might look like:

You can rename and delete spaces. You can also drag and drop spaces to change the order in which they are displayed. Be careful when performing any of these actions, however, as they will impact the entire customer and, consequently, all other users. It’s not just your instance that is affected.

Move devices between spaces

A device is not fixed to the space it was claimed into. You can move it at any time — for example, once you have created the spaces that reflect your sites.

• One device: hover over the device in the Devices table, click the ellipsis (...) that appears, and click Move Device. You can also drag a device card onto a space in the tree.
• Several devices: select them in the Devices table, then click Move Devices in the bulk actions bar.

Choose the destination space from the tree and confirm. Moving several devices runs in the background, and if any of them could not be moved you are told how many failed.

What you can and cannot move

• Within one customer only. A device can only be moved inside the customer it already belongs to. The destination tree shows just that customer's spaces, and moving a device across to a different customer is not supported.
• Not onto the top-level space. The organization root space cannot hold devices — choose a customer space, or any space beneath it.
• Edit access is required on both the device and the destination space. Anything you can only view is not offered as a destination.
• Bulk moves must stay within one customer. If your selection spans more than one customer, the Move Devices button stays disabled.
• Application devices move with their parent. An application device cannot be moved on its own — move its parent device and the application follows.
• Child devices follow their parent, as long as they sit in the same space as the parent or in no space at all. A child you have deliberately placed in a different space stays where it is.
• Merged devices move together. Moving the primary device also moves the devices merged into it.
• Spaces that follow another space. If the destination is configured to follow another space, the device is placed in the followed space rather than the one you picked.

Incidents warning indicator

The warning sign next to a space alerts you to incidents that the space is experiencing.

The color reflects the most severe incident where more than one incident is exists in the space: Low (gray), Moderate (yellow), High (orange), or Critical (red).

Hover over for more information and click to bring up the Incidents widget in the dashboard which contains further detail on the those incidents. Read the Incidents documentation for more information.

Space pop up menu

A pop up menu for your spaces contains functions that lets you manage your spaces easily.

Mouse over a space to reveal the ellipsis (...). Click the ellipsis to display a pop up menu that is relevant for the specific space.

• Space name: the name of the space appears at the top of the menu, e.g., Boston.
• Set maintenance ON: pauses notifications when work is carried out to resolve an issue with a device in that space. See Set Maintenance.
• Claim a device: this space can claim an unclaimed device. See Claim a device.
• Rename: rename the space.
• Manage Access: grant access to users or groups of users. See Space Settings.
• Add new space: adds a sub-space under the selected space.
• Remove: removes the space.