AI Teammate

Overview

The Xyte AI Teammate is your intelligent assistant built directly into the Xyte platform. It helps you:

Ask questions about entities (spaces, devices, users, organizations).
Summarize incidents, tickets, and data.
Send commands to devices, from web or mobile.
Get support and guidance about the Xyte platform (e.g., “How do I claim devices?”).

The AI Teammate understands context. For example, if you ask “What are the top incidents in this space?” it will recognize which space you’re referring to.

Note:

Xyte's AI Teammate is currently available as a closed beta only (as of Oct 2025). For information about joining the beta, please contact your Customer Success Manager.

How to Access

In your browser, look to the bottom right-hand corner.
Click on the “AI” icon.
The Xyte AI chatbot window will open with some suggested sample questions.
Type your question naturally (just like ChatGPT), and the AI will return the answer.

Use Cases & Sample Prompts

Use Case	Tools Behind It	Sample Prompts	Availability
Incident Monitoring	Incident Management API, Device Data	“List all devices that have an active incident” “List devices that had an open incident in the past 24 hours”	Available
Space Status Overview	Spaces API, Device Data, Incident Tracking	“List all spaces with devices, show which have incidents and which are OK” “What are the top incidents in this space?”	Available
Incident Analytics	Incident Logs, Time-based Filters	“List closed incidents that were shorter than 5 minutes” “Show me all incidents resolved today”	Available
Device Management	Device Registry, Space Management API	“Move device to space A” “Rename device to Conference Room Camera 1”	Available
Firmware Management	Firmware Update Service, Device Registry	“List devices that have a new firmware available” “Update firmware on device X” “Show current firmware version of device Y”	Available
Ticket Management	Ticketing System Integration	“List tickets for device model X” “Escalate incident to ticket”	Available
Incident Control & Configuration	Incident Management API, Incident Settings, Spaces API	“Resolve incident” “Snooze incident for 30 minutes” “Set incident delay for space A”	Available
Device Commands	Device Command API, AI Suggestions	“Send command to device” “Which commands are available for this device?”	Available
Customer Insights	Customer & Organization Database, Device Inventory	“List customers that have devices from model X” “Which customers are affected by incidents on model Y?”	Coming Soon
AI-Suggested Actions	AI Reasoning Engine, Device & Space Context	“Suggest actions for resolving this space’s incidents”	Coming Soon
Device Manuals Search	Manufacturer Documentation, Search Index	“Find the manual for model X” “What does the manual say about error code 203?”	Coming Soon
Mobile Version	Mobile App Integration	“Show me the status of devices in customer Y’s space (on mobile)”	Coming Soon
Voice Mode	Voice-to-Text / AI Command Processing	“Tell me the top 3 incidents right now” “Escalate this incident” (via voice)	Coming Soon
Bulk Update Devices	Device Registry, Command Orchestration	“Update firmware on all devices in space A” “Apply new settings to all devices of model X”	Coming Soon

Where the Data Comes From & How It Works

Data Sources: The AI Teammate pulls directly from Xyte’s device, incident, and organizational data as well as device manuals uploaded by our manufacturer partners and their help forums.
Real-time updates: Information is refreshed live from the Xyte platform.
Understanding context: The AI knows which device, space, or incident you’re talking about without needing you to re-specify every time.
Security: All interactions follow Xyte’s security and permissions model—you’ll only see data you already have access to.

Current Capabilities

Ask questions about spaces, devices, users, and organizations.
Summarize incidents, tickets, and other data.
Send commands to devices, including from mobile.
Answer support questions about the Xyte platform.
Context-aware conversations about devices and spaces.

Coming Soon

AI Teammate can suggest actions for devices or spaces.
Searchable device manuals uploaded by manufacturers.
Mobile version.
Voice mode.
Bulk update devices.