FAQ
Adding external users
| Topic | Details |
|---|---|
| What is an external user? | A user who already exists in Xyte under another tenant. |
| External Users & Groups section (settings page) | View-only. It shows which external users/groups are already added to the tenant — they are not created from here. |
| Add an external user directly to a space | Space → Settings → Access → Manage User Access, then add the external user to the relevant space. This is space-level access. |
| Add via a group (alternative) | Settings → Users & Groups → Groups — create a group; when adding members you can choose internal or external users, then assign the group to the space. Use a group with tenant-wide access to grant access to the whole tenant. |
| Still seeing an error? | Share the exact error message or a screenshot so it can be reviewed. |
Conditions for adding an external user to a group
An org admin can add an external user to a group only when the user's email resolves to exactly one eligible, active user.
| Topic | Details |
|---|---|
| Who is eligible? | An active user who already exists in Xyte and is either (a) a partner user, or (b) a member of a Connect+ organization connected to yours. |
| Is a support license required? | No. A support license/seat is not required to add an external user. |
| "User not found" | No active user with that email is eligible (not a partner user, and not a member of a connected Connect+ organization). |
| "Provided email is ambiguous" | The email matches more than one eligible active user (e.g. the person is both a partner user and a member of a connected organization). Consolidate to a single eligible identity, then retry. |
| Deactivated users | Deactivated users are ignored — only active users are considered. |
Group permissions
| Topic | Details |
|---|---|
| Where space access is configured | When the group is added to the space's access settings — not on the group page |
| Available space access levels | View · Edit · Admin |
Updated 7 days ago
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