Users & Groups FAQ
Adding external users
| Topic | Details |
|---|---|
| What is an external user? | A user who already exists in Xyte under another tenant. |
| External Users & Groups section (settings page) | View-only. It shows which external users/groups are already added to the tenant — they are not created from here. |
| Add an external user directly to a space | Space → Settings → Access → Manage User Access, then add the external user to the relevant space. This is space-level access. |
| Add via a group (alternative) | Settings → Users & Groups → Groups — create a group; when adding members you can choose internal or external users, then assign the group to the space. Use a group with tenant-wide access to grant access to the whole tenant. |
| Still seeing an error? | Share the exact error message or a screenshot so it can be reviewed. |
Conditions for adding an external user to a group
An org admin can add an external user to a group only when the user's email resolves to exactly one eligible, active user.
| Topic | Details |
|---|---|
| Who is eligible? | An active user who already exists in Xyte and is either (a) a partner user, or (b) a member of a Connect+ organization connected to yours. |
| Is a support license required? | No. A support license/seat is not required to add an external user. |
| "User not found" | No active user with that email is eligible (not a partner user, and not a member of a connected Connect+ organization). |
| "Provided email is ambiguous" | The email matches more than one eligible active user (e.g. the person is both a partner user and a member of a connected organization). Consolidate to a single eligible identity, then retry. |
| Deactivated users | Deactivated users are ignored — only active users are considered. |
Group permissions
| Topic | Details |
|---|---|
| Where space access is configured | When the group is added to the space's access settings — not on the group page |
| Available space access levels | View · Edit · Admin |
Why don't all my accounts appear in the tenant switcher?
The account switcher (top-left) groups the accounts that belong to the same platform. All of your Connect+ accounts are grouped there, so you can switch between the ones you have access to.
An account that lives on its own — for example a standalone or brand-specific account that is not part of Connect+ — sits in a separate space. It will not appear alongside your Connect+ accounts in the switcher, even after access is granted to it — this is about the type of account, not your access rights. You can still open that account by logging into its own portal separately; it simply won't be grouped here with your Connect+ accounts.
| Account | Appears in the switcher with your Connect+ accounts? |
|---|---|
| A Connect+ account you have access to | ✅ Yes — grouped and switchable together |
| A standalone / non-Connect+ account | ❌ No — it lives in a separate space |
To have an account appear and switch alongside your Connect+ accounts, it needs to be a Connect+ account. If you need this, contact us and we'll help set it up.
Updated 17 days ago