Syncs Poly Lens-managed devices for status and telemetry.

Prerequisites

To use the Poly Lens cloud API with Xyte, make sure you have:

• Required account / tenant: Poly Lens tenant
• Required access: API credentials
• Required plan / license: Premium or Pro entitlement; basic tier does not include API credentials
• Where to verify: Poly Lens Premium / Pro info page

Status and sync

• Xyte reads each device's connection state from Poly Lens on every sync, every 15 minutes.
• A device shows as online when Poly Lens reports it as connected, and offline otherwise.
• Status changes appear in Xyte on the next sync.
• If a device is removed from Poly Lens, Xyte doesn't mark it offline. It's removed from Xyte after a while.

Authorization with the Poly Lens cloud is done via an Admin Level API Key.

Steps

1. Visit the Poly Lens cloud at https://lens.poly.com/

2. Login to your account.

3. Go to the "Account menu" on the top right and select "Manage Accounts"

   

4. Select the account you with to connect.

5. Select "API Credentials" from the left side bar.

   

6. Click the "Add New" button.

7. Select "Admin" from the dropdown and click "Create".

   

8. Copy the Client ID and Secret and paste them on Xyte's side.

   

Additional information

Connector root space name: Poly Lens

If deleted and re-added:

⚠️

Deleting this connector will remove all imported devices and their data. This action cannot be undone.

• A new connector will be created upon re-adding.
• If the name Poly Lens already exists, the new connector will be named Poly Lens 1.
• The device tree will be re-imported under the new connector.
• The tree hierarchy will not be deleted.

After you submit, you'll see a confirmation that your credentials were submitted. Authorizing the integration and syncing devices can take up to 72 hours — you'll be notified when it's done.