Biamp Workplace — Troubleshooting

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Related setup guide
Setting up Biamp Workplace? See the Biamp Workplace connector setup guide.

Error message	Likely meaning (TL;DR)	Recommended next steps
User could not be found	The email entered in the connector form is not a Biamp Workplace user yet: it was never invited to the organization, the invite was not accepted, or the address has a typo.	In Biamp Workplace, open Users (the people icon in the left-hand menu), click Invite user, enter the email and give it an admin role. Accept the invite from that mailbox and set a password. Let [email protected] know it is done. If the email or password changed, submit the connector form again with the updated details.
Sign-in goes to a Google or Microsoft page instead of asking for a Biamp password	The Biamp user signs in through your company's Google or Microsoft account. For security reasons the connector cannot sign in this way.	Use a dedicated Biamp user with its own password, on an email address outside your company's Google or Microsoft domain. See Accounts that sign in with Google or Microsoft.
Errors.OIDCSession.RefreshTokenInvalid	Biamp ended the connector's session, for example after a password change or when the authorization expired.	Contact [email protected] to re-authorize the connector. If your organization rotated credentials, submit the connector form again with the new credentials.

Error message

Likely meaning (TL;DR)

Recommended next steps

User could not be found

The email entered in the connector form is not a Biamp Workplace user yet: it was never invited to the organization, the invite was not accepted, or the address has a typo.

In Biamp Workplace, open Users (the people icon in the left-hand menu), click Invite user, enter the email and give it an admin role.

Accept the invite from that mailbox and set a password.

Let [email protected] know it is done. If the email or password changed, submit the connector form again with the updated details.

Sign-in goes to a Google or Microsoft page instead of asking for a Biamp password

The Biamp user signs in through your company's Google or Microsoft account. For security reasons the connector cannot sign in this way.

Use a dedicated Biamp user with its own password, on an email address outside your company's Google or Microsoft domain. See Accounts that sign in with Google or Microsoft.

Errors.OIDCSession.RefreshTokenInvalid

Biamp ended the connector's session, for example after a password change or when the authorization expired.

Contact [email protected] to re-authorize the connector.

If your organization rotated credentials, submit the connector form again with the new credentials.

Updated 3 days ago

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