BrightSign — Troubleshooting

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Related setup guide
Setting up BrightSign? See the BrightSign connector setup guide.

Error message	Likely meaning (TL;DR)	Recommended next steps
Issue: Error getting networks: The provided Refresh Token is expired or has been revoked	The refresh token is not valid	Reconnect the BrightSign integration (login again) - the old access expired If someone removed access or changed credentials, reconnect with the correct account
Unable to authenticate with BrightSign.	BrightSign (BSN.Cloud) rejected the sign-in — the account credentials or application details in the connector configuration are invalid or no longer valid.	Verify the BSN.Cloud credentials and application details in the connector configuration (the App ID must be an integer, and the account needs access to the required BSN.Cloud capabilities), then reconnect. See the BSN.Cloud - BrightSign setup guide for the full authorization steps.
BrightSignV2 returned 403 (forbidden) — the application is not permitted to read devices. Verify the app has 'Devices → Retrieve' permission	The BSN.Cloud application signed in, but has no permission to read devices, or it belongs to a different network.	In BSN.Cloud, give the application the Devices → Retrieve permission and confirm it is in the network you connected. Then reconnect the connector.

Error message

Likely meaning (TL;DR)

Recommended next steps

Issue: Error getting networks: The provided Refresh Token is expired or has been revoked

The refresh token is not valid

Reconnect the BrightSign integration (login again) - the old access expired

If someone removed access or changed credentials, reconnect with the correct account

Unable to authenticate with BrightSign.

BrightSign (BSN.Cloud) rejected the sign-in — the account credentials or application details in the connector configuration are invalid or no longer valid.

Verify the BSN.Cloud credentials and application details in the connector configuration (the App ID must be an integer, and the account needs access to the required BSN.Cloud capabilities), then reconnect. See the BSN.Cloud - BrightSign setup guide for the full authorization steps.

BrightSignV2 returned 403 (forbidden) — the application is not permitted to read devices. Verify the app has 'Devices → Retrieve' permission

The BSN.Cloud application signed in, but has no permission to read devices, or it belongs to a different network.

In BSN.Cloud, give the application the Devices → Retrieve permission and confirm it is in the network you connected.

Then reconnect the connector.

Updated 6 days ago

What’s Next

Crestron Xio

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