Yealink Management Cloud Service

Prerequisites

To connect Yealink you need:

• A YMCS account — an enterprise (or channel) account on the Yealink Management Cloud Service, signed in at your regional portal (for example, us.ymcs.yealink.com).
• Admin access — the account must be able to open System Management → API Service.
• API credentials — an AccessKey ID and AccessKey Secret generated in YMCS (see below).

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YMCS accounts are provisioned through Yealink resellers/distributors. If you don't have one, contact your distributor or open a ticket at ticket.yealink.com.

Status and sync

• Xyte reads each device's status from YMCS on every sync, every 5 minutes.
• A device shows as online when YMCS reports it as Online, and offline when it's reported as Offline.
• YMCS online and offline alerts can also update the status between syncs.
• If a device is removed from YMCS, Xyte doesn't mark it offline. It's removed from Xyte after a while.

Connect the Yealink Management Cloud Service (YMCS) to sync your Yealink devices into your Xyte tenant and manage them alongside every other device — health, status and firmware, all in one place.

Get your API credentials

Step 1 — Sign in to YMCS

Open your regional Yealink Management Cloud Service portal and sign in with an admin account.

Step 2 — Open System Management → API Service

In the left-hand menu, go to System Management, then API Service.

Step 3 — Acquire your AccessKey ID and Secret

Click Acquire to generate an API client. YMCS creates an AccessKey ID and an AccessKey Secret — the two values Xyte needs.

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Copy the AccessKey Secret now and store it somewhere safe. Depending on your YMCS version, the secret may only be shown once.

Step 4 — Enter the credentials in Xyte

1. In Xyte, open Connections → Cloud Connectors, click Add connector, and pick Yealink Management Cloud Service. Choose the Customer and Space the devices should land in.

2. On the API Configuration step, paste your AccessKey ID and AccessKey Secret, then confirm the connection.

   

Your Yealink devices import and begin reporting status.

Additional information

Connector root space name: Yealink

For full API details, see the Yealink Management Cloud Service documentation.

After you submit, you'll see a confirmation that your credentials were submitted. Authorizing the integration and syncing devices can take up to 72 hours — you'll be notified when it's done.