Store FAQ

Common questions about currencies, coupons, paying and device warranties.

Short answers to common questions about buying in the Store. For the full guide, see Store.

Currency

Question	Answer
How do I pick a currency?	You pick it in the vendor's store or at checkout. See Store.
Does the price change with my country?	No. Xyte doesn't convert between currencies. Your country doesn't set the currency. The vendor sets a separate price in each currency it sells in.

Coupons and discounts

Question	Answer
Why do I see a discounted price without entering a code?	Your vendor can apply a coupon to your organization. You then see the discounted price automatically, with no code needed.
I have a coupon code. Where do I enter it?	Under Have a coupon code? in the vendor's store. See Store, Coupons.
Do coupons add up?	No. You always get the single best coupon.
Why doesn't my fixed-amount coupon apply?	A fixed-amount coupon works only in the currency it was created in. Percentage coupons work in every currency.
Which prices can a coupon apply to?	One-time, monthly and yearly prices only. Coupons don't apply to usage-based prices or to a price set just for you.

Paying

Question	Answer
How do I pay?	By credit card at checkout. See Store, Buy a product.
What do monthly and yearly prices mean?	A subscription. It renews automatically until you cancel it. See Subscriptions.
Why is my order waiting?	Some vendors review orders before fulfillment. Warranty orders always wait for the vendor's approval. See Active Orders.

Warranties

Question	Answer
Where do I buy a warranty?	Only from the device: Add warranty on the device or its Warranty tab. Not from the Store page. See Store, Warranties.
Why doesn't my device show Add warranty?	The device isn't claimed by your organization. Or it already has a warranty. Or the vendor doesn't sell a warranty for its model.
When does coverage start and end?	Coverage starts on the start date the vendor sets when it approves the order. If none is set, it starts at approval. With a one-time price, it runs for the warranty's coverage days. With a monthly or yearly price, it lasts until the subscription is cancelled.
Can I move a warranty to another device?	No. A warranty is never transferable. A device has one warranty, bought with quantity 1.
I bought a warranty somewhere else. Where does it go?	On the Contracts page, not in the Store.

Updated about 2 hours ago

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