Cisco Control Hub — Troubleshooting

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Related setup guide
Setting up Cisco Control Hub? See the Cisco Control Hub connector setup guide.

Error message	Likely meaning (TL;DR)	Recommended next steps
Unable to authenticate against CiscoControlHub. · Authentication failed (HTTP 401/403); please re-authenticate the connector	Webex no longer accepts the connector's authorization: it was revoked, or the admin who authorized it lost Control Hub admin rights or left the organization.	Re-authorize the connector with a Control Hub full administrator and accept all requested permissions. If you use a dedicated admin account for Xyte, confirm it is still active and still an administrator.
Insufficient privileges for CiscoControlHub.	The authorizing account can sign in but lacks the Control Hub rights needed to read devices.	Re-authorize the connector with a Control Hub full administrator and accept all requested permissions.

Error message

Likely meaning (TL;DR)

Recommended next steps

Unable to authenticate against CiscoControlHub. · Authentication failed (HTTP 401/403); please re-authenticate the connector

Webex no longer accepts the connector's authorization: it was revoked, or the admin who authorized it lost Control Hub admin rights or left the organization.

Re-authorize the connector with a Control Hub full administrator and accept all requested permissions.

If you use a dedicated admin account for Xyte, confirm it is still active and still an administrator.

Insufficient privileges for CiscoControlHub.

The authorizing account can sign in but lacks the Control Hub rights needed to read devices.

Re-authorize the connector with a Control Hub full administrator and accept all requested permissions.

Updated about 1 hour ago

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