Cisco Control Hub


Error messageLikely meaning (TL;DR)Recommended next steps
message":"The request requires a valid access token set in the Authorization request header.","errors":"description":"The request requires a valid access token set in the Authorization request header."The Cisco Control Hub Webex API request reached Cisco, but it did not include a valid Authorization: Bearer <access_token/> header, or the token was expired/invalid.Re-authenticate the integration and make sure your app is sending a fresh OAuth access token with the required scopes in the Authorization header; if this is a production integration, use OAuth token refresh rather than a temporary personal token
"The requested resource could not be found." (HTTP 404, ROUTERGW tracking id)Webex returned 404 for a specific resource — usually a location, floor, or device that was deleted in Control Hub between listing and fetching it. This is NOT an authentication problem (auth issues return 401/403), so re-authenticating usually will not help.Re-run Test Connection / Sync on the connector from the portal — if the 404 came from a since-deleted resource it will pass. If it keeps failing, verify the locations and devices still exist in Control Hub, then contact support.

Related setup guide

Need to review or update the connector configuration?

Go to the Cisco Control Hub connector setup guide

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