Freshdesk — Troubleshooting

Error message	Likely meaning (TL;DR)	Recommended next steps
Authorization error, please re-authenticate	Freshdesk rejected the integration's credentials: the API key was reset or the agent account was deactivated.	In Freshdesk, open Profile settings and copy the current API key of an active agent with ticket permissions. Reconnect the integration with that key.
Freshdesk: couldn't create ticket (HTTP 400): … Unexpected/invalid field in request	The integration sends a ticket field that does not exist in this Freshdesk account (for example product or ticket_type).	Open the integration's field mapping and remove or correct the fields named in the error, so they match fields that exist in Freshdesk. Then save and try again.

Error message

Likely meaning (TL;DR)

Recommended next steps

Authorization error, please re-authenticate

Freshdesk rejected the integration's credentials: the API key was reset or the agent account was deactivated.

In Freshdesk, open Profile settings and copy the current API key of an active agent with ticket permissions.

Reconnect the integration with that key.

Freshdesk: couldn't create ticket (HTTP 400): … Unexpected/invalid field in request

The integration sends a ticket field that does not exist in this Freshdesk account (for example product or ticket_type).

Open the integration's field mapping and remove or correct the fields named in the error, so they match fields that exist in Freshdesk.

Then save and try again.