Service Now (Beta)

Step 1: Open the integration

1. Select Integrations in the left sidebar.
2. Click on ServiceNow (Beta).

3. Click Connect.

Step 2: Enter your credentials

1. Set up your credentials and subdomain.

⚠️

Enter the subdomain only — no need to include https://

2. Configure the relevant fields (Not all are mandatory)

Step 3: Configure fields

Configure the relevant fields. Not all fields are mandatory.

• Values must be set manually.
• Reporter is equivalent to the Caller field in ServiceNow.

Step 4: Verify the integration

Once the integration is active, create a test incident or wait for an offline device — a corresponding ticket should appear in your ServiceNow instance.

Troubleshooting

If the ServiceNow integration is not working, check the following:

• Confirm your subdomain is correct (no https://).
• Verify your credentials have the required permissions in ServiceNow.
• Ensure the integration is enabled in Xyte.

Setting up a test instance (optional)

If you want to test the integration using the Xyte Playground, you can create a free ServiceNow developer instance.

1. Go to https://signon.service-now.com/sso and choose Developer Portal.

1. Go to Manage my instance and create an instance if you haven't already.

4. Click on the instance URL to open ServiceNow Studio.

4. In the top left, go to All → Service Desk → Incidents.

4. Open All → Service Desk → Incidents to view and manage incidents.