Guides
Guides

Cloud Integrations

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Overview

Detailed information on the data collected, event monitoring and other aspects of supported Cloud 2 Cloud integrations

Requirements

Cloud to Cloud (C2C) Connectors

Any room or device intended to be connected will require administrative / organization access for the relevant following credential requirements.

Universal Communication

Zoom

  • Username
  • Password
  • MFA (Where applicable)

Microsoft Teams Rooms

Crestron XiO

  • Account ID
  • Subscription Key
    • May require communication with your existing Crestron Technical Support or Account Representative to enable if this is not a service you are already utilizing. Please speak with Xyte about any concerns:
    • Once enabled, please use the following Crestron guide which is summarized below:

Q-SYS Reflect

  • Account ID (Reflect Organization Owner ID)
  • Subscription Key (Q-SYS Token)
    • Creating a token in Q-SYS
      • Log into Q-SYS Reflect dashboard as "Organization Owner"
      • Navigate to "Organization" on left hand menu
      • Select your relevant organization
      • Navigate to "API Tokens"
      • Click "+ New Token"
      • Create a name for the New Customer Token and copy the response

Digital Signage

  • Brightsign (BSN.cloud)
    • Username
    • Password

Neat Pulse

  • XYTE to provide Authentication Link and Passcode Key to associate within Neat Pulse portal.
  • Neat Administrator from relevant account will need to add this to the Neat Pulse portal.

Biamp Workplace

  • Email
  • Password
  • Organization ID

(If 2FA is enabled on your Biamp Workplace account, you will need to either temporarily disable or coordinate with your XYTE representative to complete a one-time authentication)

  • Process:
    • Xyte requires org admin privileges via Email/Password to integrate with Biamp Workplace. There are two ways to do this:
      • Enter credentials for a current Biamp Workplace user with org admin privileges.
      • Create a dedicated user for Xyte in Biamp Workplace with org admin privileges.
      • These credentials will be securely stored on Xyte servers for 7 days before being deleted.
    • Locate your Biamp Workplace Organization ID
      • Find your Biamp Workplace Organization ID in the Biamp Workplace website under Organization --> General in the left-hand menu.

Domotz

  • Requires Admin privileges to Domotz account
  • XYTE to provide Authentication Link URL and Passcode
    • Users to navigate to the Authentication Link URL and input the Passcode, which will enable linking to Domotz account

Integrations

Integrations are for the purposes of notifying relevant users/channels of incidents (e.g. device offline)

Typically, an overarching support will be at the top level with more granular recipients (either distribution or individual per use case) receiving notifications at a smaller scale (customer/region/location/room/space/etc.)

Outside of direct ‘Email’ - All other notification require administrator credentials.

Messaging

Email

  • Any email may be input as a recipient

Google Chat

  • Email for Google chat admin
  • Channel - where messages will be directed

Microsoft Teams

Slack

  • Requires company Slack Administrator access
  • Workplace’s Slack URL
    • E.g. company-workspace.slack.com
  • Slack Channel as a recipient

WebEx Teams

Returns

Zoom Rooms

Collected information

Device Information

Not all device types provide all data points

  • ID
  • Status
  • Room Name
  • IP Address
  • App Version
  • Device Specifications
    • Type
    • Model
    • System
    • Hostname
    • Manufacturer
    • Serial Number
  • Software Details
    • App Target Version
    • Device Firmware
  • Network Details
    • MAC Addresses (List of MAC addresses)

Monitored events

  • Controller/Scheduling Display: Connection status
  • Selected Mic, Speaker, or Camera: Connection status
  • Zoom Room: Connection status
  • CPU Usage: High usage detection
  • Network: Low bandwidth detection
  • Controller/Scheduling Display Battery: Low battery detection
  • Zoom Rooms Display: Issues monitoring
  • Audio Device: Quality Issues monitoring
  • SIP Registration: Status

Microsoft Teams Rooms

Collected information

Not all device types provide all data points

Health & Connection Status

  • General
    • Health Status
    • Activity State
    • Connection Status
  • HDMI Ingest Health
    • Connection: Connection Status
  • Compute Health
    • Connection: Connection Status, Last Modified Date & Time
  • Login Status
    • Skype Connection: Status, Connection Status
    • Exchange Connection: Status

Peripheral Status

  • Communication Speaker Status
  • Content Camera Status
  • Display Statuses
    • First Display, Second Display, Third Display, Fourth Display
  • Microphone Status
  • Room Camera Status
  • Speaker Status

Software Update Status

  • Admin Agent Software Update
    • Available Version, Current Version, Software Freshness
  • Company Portal Software Update
    • Available Version, Current Version, Software Freshness
  • Firmware Software Update
    • Available Version, Current Version, Software Freshness
  • Operating System Software Update
    • Available Version, Current Version, Software Freshness
  • Partner Agent Software Update
    • Available Version, Current Version, Software Freshness
  • Teams Client Software Update
    • Available Version, Current Version, Software Freshness

Monitored events

  • Camera: Connection status
  • Exchange: Connection status
  • Teams Room: Connection status
  • Speaker: Connection status
  • Teams: Connection status
  • Microphone: Connection status
  • Room Status: Issue level
  • Skype: Connection status

Crestron (XiO)

Collected information

XiO integration provides extensive information that is model dependant, and each device will report data according to the underlying model.

BrightSign

Collected information

  • BrightWall
    • ID, Name, Screen
  • Presentation
    • Name
  • Script
    • Type, Version
  • Storage
    • Interface, System, Access
  • Health

Q-Sys Reflect

Detailed information coming soon

Updated 29 days ago