Jira Inbound Webhook

Overview

Configure a Jira inbound webhook so Xyte can trigger Jira automation rules when device events create, update, or close incidents.

How it works

Jira's Incoming webhook trigger listens for an HTTP POST sent to a unique webhook URL. When Xyte sends a request to that URL, Jira runs the automation rule associated with it — for example, creating an incident in a Jira Service Management project.

In this flow, Jira receives webhook events from Xyte.

Step 1 — Create an automation rule in Jira

1. In Jira, go to Project Settings → Automation (or Global Automation for cross-project rules)
2. Click Create rule
3. Select Incoming webhook as the trigger
4. Jira generates a unique Webhook URL and Secret — copy both

The webhook URL looks like: https://api-private.atlassian.com/automation/webhooks/jira/a/<rule-id>/...

5. Under Work item criteria, select No work items from the webhook unless you want Xyte to pass issue keys
6. Add your actions (e.g. Create incident in your Jira Service Management project)
7. Save and Enable the rule

Step 2 — Configure the inbound webhook in Xyte

1. In Xyte, go to Integrations → Webhooks
2. Paste the Jira webhook URL into the Create incident URL, Update incident URL, and Close incident URL fields you want to use
3. Check Add custom header to requests
4. Under Custom Header, set:

5. Leave Add custom parameter to requests and Send payload as string unchecked unless specifically required
6. Save the configuration

Troubleshooting

If the webhook shows Error or the automation rule shows Some errors in the Jira audit log, check the following:

Additional resources

• Jira automation triggers — Incoming webhook
• Configure the incoming webhook trigger in Atlassian Automation