Users & Groups

What you see	Likely meaning (TL;DR)	Recommended next steps
I can no longer login through the portal. I've tried a successful password reset, but it still will not take my creds	In the Connect+ ecosystem, a user account can be associated with only one tenant, and if your user was previously added to a different tenant before being converted to Connect+, it may cause this login issue.	If you suspect this is the case, please contact support so we can verify the tenant association and correct it.
I am no longer able to login. There is a pop up that says "Failed to Sign In Descope uid User already registered".	In the Connect+ ecosystem, a user account can be associated with only one tenant, and if your user was previously added to a different tenant before being converted to Connect+, it may cause this login issue.	If you suspect this is the case, please contact support so we can verify the tenant association and correct it.