Connect Wise
What you see | What it could mean (TLDR) | Recommended next steps |
|---|---|---|
"code": "MaxLengthField", "message": "The field summary must be a string with a maximum length of 100." | Summary too long (max 100) | Shorten the ticket title/summary and try again Put the long details in the ticket description instead of the title |
ConnectWise: Error : "code": "InvalidObject", "message": "ticket object is invalid", "errors": "code": "NotFound", "message": "Service Status 17 not found for Service Board 21", "resource": "ticket", "field": "status/id" | Service Status not found for Service Board | The ticket status selected doesn’t exist on that board - choose a valid status for that board Ask your ConnectWise admin to confirm the right board/status mapping |
An unexpected database error has occurred. | Try again later (this is often temporary on the ConnectWise side) If it keeps happening, report it to your ConnectWise admin with the time it occurred and the Integration ID | |
Issue: ConnectWise: Error : ""code"": ""InvalidObject"", ""message"": ""ticket object is invalid"", ""errors"": ""code"": ""InvalidObject"", ""message"": ""Status cannot be updated on a merged ticket."", ""resource"": ""ticket"", ""field"": ""status"" | Status cannot be updated on a merged ticket | This ticket was merged into another one, so it can’t be updated anymore Update the “main” (merged-into) ticket instead If merging is expected in your process, treat this message as informational |
Issue: ConnectWise: Error : ""code"": ""Unauthorized"", ""message"": ""The set of specified public/private keys have been inactivated."" | keys have been inactivated (Unauthorized) | Your ConnectWise keys were disabled - ask your admin to generate new keys and update the integration After updating the keys, reconnect the integration |
"message"":""Line 12 with error: Cannot read properties of null (reading 'length')"",""code"":""40060"",""status"":500,""meta"":""requestId"":"""":type=>""Incident"", :subject=>""Device offline"" | Cannot read properties of null (server error) | Something in the sent data is empty/unexpected - reconnect and try again If it repeats, share the Integration ID and the Paragon request ID with support/admin so they can pinpoint the bad field |
""message"":""Unable to validate/refresh the connect credentials. Please check the credentials and try reconnecting."",""code"":""40060"",""status"":500," | Unable to validate/refresh credentials | The saved login/connection expired - reconnect the Paragon integration If credentials were changed/rotated, reconnect using the updated credentials |
Updated about 7 hours ago