Integrations
Xyte seamlessly integrates with several services to extend and enhance the functionality of the platform. Each integration is configured by the system admin and can be disabled at any time. Xyte uses different authentication methods depending on the third-party solution provider, as detailed below:
Ticketing Systems:
ServiceNow – Authentication is done using a special user created on ServiceNow. Access is via the username and password.
ConnectWise Manage - Authentication is done using public and private key
Salesforce - via OAuth2
Fresh Service - Username & Password or API Key
Jira Service Desk - via OAuth2
Airtable - using webhook (inbuilt into Airtable service)
Monday.com - using webhook (via 3rd party automation platform)
Messaging Platforms:
Microsoft Teams – Incoming webhook
Slack – Native Slack application via OAuth2
Cisco WebEx Teams - via Webhook
Google Chat - Xyte bot in relevant channels
Email - No authentication
UC Platforms:
Zoom – Native Zoom Application via OAuth2
Microsoft Teams Rooms - Native via OAuth2
Other Cloud Platforms :
XiO Cloud – Authentication is done using an account ID and subscription key generated in XiO Cloud. XiO Cloud is a read-only API, and Workplace by Xyte periodically queries the customer’s XiO instance to get the devices’ status and trigger alerts
Q-SYS Reflect - via Organization API token
BrightSign - via User & Password
Last updated