ConnectWise Manage

Workplace by Xyte offers seamless integration with ConnectWise Manage to allow IT help desk teams and service providers to centrally manage all their tickets in one place.

Configuring the ConnectWise Manage Integration

To integrate with ConnectWise, you'll first need to add a new set of public and private API keys. To do this and activate the integration, follow these steps:

  1. Log in to your ConnectWise account, click on your username in the top-right corner, and select "My Account."

  2. Go to the "API Keys" tab and click the "+" button to add a new API key.

  3. In the Workplace by Xyte portal, go to Settings > Integrations > Ticketing Systems > ConnectWise.

  4. Add the details for the company, public and private keys, and region, click "Update," and click "Next."

  5. Add the requested company, board, and status details on the following screens.

  6. Click "Next" to activate the integration.

  7. A green "success" popup will be shown in the top-right corner when the connection is established successfully.

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