The Incidents page displays information on all active incidents within your organization. If an incident is resolved, it will be closed and removed automatically from the list.
XYTE - Incidents
An admin can either manually close the incident or escalate it to the specific device manufacturer for further remote assistance by selecting a ticket within the list shown below:
XYTE - Deeper Dive into an Incident
With maintenance mode enabled, incidents won't be triggered in support workflows
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